Senior Network Engineer

Ibex is seeking a highly skilled Senior Network Engineer with extensive experience in WAN protocols such as BGP, EIGRP, and OSPF, as well as LAN/WLAN technologies including DNS, IP addressing, QoS, Spanning Tree, and Multicast. The ideal candidate will have hands-on expertise with Cisco Catalyst switches and Cisco ISR/ASR routers and be capable of providing Tier 1, 2, and 3 support to diagnose and resolve complex network issues. This role requires a proactive individual who can independently manage network infrastructure, ensure high availability, and collaborate effectively with cross-functional teams.

Key Responsibilities

- Troubleshoot and provide Tier 1/2/3 support to diagnose and resolve escalated network issues that may impact service quality or connectivity across Data Centers, Disaster Recovery sites, regional hubs, and branch locations.
- Manage and maintain the overall network infrastructure, taking ownership of new tasks and projects.
- Perform routine network maintenance, system upgrades, and monitor network performance to ensure optimal availability and reliability.
- Track resource utilization, analyze network trends, and assist in capacity planning efforts.
- Follow established configuration and change management policies to ensure proper approvals and successful implementation of network changes.
- Define and implement network security policies and procedures in collaboration with the security team.
- Coordinate with internal teams and external vendors to resolve network-related issues efficiently.
- Address network-related queries from operations teams and end users.
- Maintain and administer network management tools and applications such as SolarWinds Orion, TACACS, and configuration backup systems.
- Participate in incident response activities, manage trouble tickets, and respond promptly to real-time network events.
- Liaise with telecom and carrier service providers as necessary.
- Configure and install various network devices and services including routers, switches, firewalls, and VPNs.

Required Qualifications

- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- 4 to 5 years of hands-on experience with WAN protocols (BGP, EIGRP, OSPF), LAN/WLAN technologies (DNS, IP addressing, QoS, Spanning Tree, Multicast), Cisco Catalyst switches, and Cisco ISR/ASR routers.
- Strong knowledge of next-generation firewalls from multiple vendors such as Cisco ASA, Palo Alto, and FortiGate.
- Experience with network security products and practices including ACLs, firewalls, and VPNs.
- Familiarity with wireless access controllers and access points.
- Proven expertise in troubleshooting routing, switching, and VPN issues, with a solid understanding of WAN and internet multi-homing architectures.
- Experience performing security audits, network patching, upgrades, and ensuring compliance with security policies.
- Working knowledge of ITIL and enterprise change management processes.
- Proficiency with Cisco IOS, Cisco ASA/Palo Alto firewalls, Fortinet Wireless, SolarWinds, and other network management tools.
- Demonstrated operational excellence with a strong grasp of ITIL best practices.
- Experience in team management is highly desirable.

Preferred Qualifications and Benefits

- Project experience implementing core infrastructure, networking, and cloud-based services for business or consumer environments.
- Familiarity with Software-Defined Networking (SDN), SD-WAN, and public cloud technologies.
- Exposure to security audits and compliance frameworks to support organizational security posture.
- Opportunity to work in a dynamic environment with a focus on continuous improvement and professional growth.

This position offers a challenging and rewarding opportunity for an experienced network engineer to contribute to a robust and secure network infrastructure while advancing their technical and leadership skills.