Senior Officer - HR Complaints (OG-II/OG-I)

The National Bank of Pakistan is seeking a Senior Officer for its HR Complaints division at the OG-II/OG-I level. This role is crucial in managing and resolving employee grievances and ensuring compliance with the bank’s HR policies and procedures. The position requires a professional who can handle sensitive issues with discretion and maintain a fair and transparent work environment. The recruitment process is being managed by Sidat Hyder Morshed Associates, and interested candidates are encouraged to apply online before the deadline.

Key Responsibilities

- Manage and investigate employee complaints related to HR matters, ensuring timely and effective resolution.
- Coordinate with various departments to address grievances and implement corrective actions.
- Maintain accurate records of complaints and follow up on pending cases to ensure closure.
- Assist in developing and updating HR policies and procedures related to employee relations.
- Provide guidance and support to management and staff on HR complaint handling processes.
- Prepare detailed reports on complaint trends and suggest improvements to enhance workplace harmony.
- Ensure compliance with legal and regulatory requirements concerning employee grievances.
- Conduct training sessions or awareness programs on grievance redressal mechanisms as needed.

Required Qualifications

- A Bachelor’s degree in Human Resource Management, Business Administration, or a related field is essential.
- Proven experience in handling HR complaints, employee relations, or a similar role within a reputable organization.
- Strong understanding of labor laws, employment standards, and HR best practices.
- Excellent communication and interpersonal skills to manage sensitive situations effectively.
- Ability to analyze issues objectively and provide practical solutions.
- Proficiency in maintaining confidential records and preparing comprehensive reports.
- Strong organizational skills and attention to detail.

Preferred Qualifications and Benefits

- A Master’s degree or relevant HR certification will be considered an advantage.
- Experience working within the banking or financial services sector is preferred.
- Candidates with prior exposure to grievance handling in a large corporate environment will be given preference.
- The bank offers a competitive salary package aligned with industry standards.
- Opportunities for professional development and career growth within a leading financial institution.
- A supportive work environment that values integrity, transparency, and employee welfare.

Applications must be submitted online by 09 October 2026. This is an excellent opportunity for HR professionals looking to advance their careers by contributing to a reputable national bank’s employee relations framework.