Senior Order Management Specialist

Motive is a leading provider of technology solutions that empower teams managing physical operations to enhance safety, productivity, and profitability. Our platform integrates safety, operations, and finance functions, enabling seamless management of drivers, vehicles, equipment, and fleet-related expenses within a single system. Leveraging advanced AI, Motive delivers comprehensive visibility and control while automating routine tasks to reduce manual workloads. Serving nearly 100,000 customers across diverse industries such as transportation, logistics, construction, energy, manufacturing, agriculture, retail, and the public sector, Motive supports organizations ranging from Fortune 500 companies to small businesses.

Key Responsibilities
- Manage the complete Quote-to-Cash (Q2C) cycle within Salesforce, ensuring smooth and accurate processing from quote creation to order fulfillment.
- Identify, troubleshoot, and resolve technical issues related to the Q2C process to maintain operational efficiency.
- Provide expert guidance on complex deal structures, including contract buyouts, vendor finance deals, and package upgrades or downgrades.
- Handle order cancellations, account renewals, opportunity stage amendments, account audits, and account mergers with precision.
- Collaborate closely with Sales, Finance, and other cross-functional teams to maintain data integrity and support scalable growth.
- Continuously liaise with internal departments to resolve cases and improve operational workflows.

Required Qualifications
- Bachelor’s degree in Business Management, Finance, Economics, Supply Chain, or a related field.
- Minimum of 3 years of professional experience in order management, operations, or a similar role.
- Proficiency in Microsoft Excel and Word for data analysis and documentation.
- Experience working with CRM systems, preferably Salesforce, and familiarity with ERP systems is highly desirable.
- Strong business communication skills in English, both written and verbal.
- Exceptional organizational skills with meticulous attention to detail in data entry and record-keeping.
- Excellent analytical and problem-solving abilities, with a focus on accuracy and operational excellence.
- Self-motivated and able to take ownership of responsibilities, ensuring timely and successful completion of projects.
- Ability to prioritize and manage multiple tasks effectively in a fast-paced, high-volume environment.

Preferred Qualifications and Additional Information
Motive values diversity and inclusion and is committed to creating a workplace where people of all backgrounds, experiences, and perspectives can thrive. We are an equal opportunity employer. Candidates must be authorized to access commodities and technologies regulated under U.S. Export Administration Regulations, as access to Motive’s products and technology is a requirement of employment.

For U.S.-based roles, candidates may be required to sign a non-compete agreement, except for certain positions and jurisdictions where such agreements are prohibited by law. All job postings represent current vacancies, and some interviews or training sessions may take place in person at one of Motive’s global offices.

Joining Motive means contributing to a technology-driven company that is transforming physical operations through innovation and collaboration. If you are detail-oriented, analytical, and eager to work in a dynamic environment, this role offers an excellent opportunity to grow your career while making a meaningful impact.