Senior Order Management Specialist

Motive is a leading technology company dedicated to empowering teams that manage physical operations by providing tools that enhance safety, productivity, and profitability. Our platform uniquely integrates safety, operations, and finance functions, allowing seamless management of drivers, vehicles, equipment, and fleet-related expenses within a single system. Leveraging advanced AI, Motive delivers comprehensive visibility and control while automating routine tasks to reduce manual workloads. Serving nearly 100,000 customers ranging from Fortune 500 companies to small businesses, we operate across diverse industries such as transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

The Senior Order Management Operations role is vital to supporting Motive’s scalable growth in a complex commercial environment. This position oversees the entire Quote-to-Cash (Q2C) process, collaborating closely with Sales, Finance, and other cross-functional teams to manage sophisticated deal structures, maintain data accuracy, and drive operational excellence. The ideal candidate will demonstrate strong business acumen, analytical skills, and the ability to perform with precision in a fast-paced, technology-driven setting.

Key Responsibilities:
- Manage the complete Sales Force Quote-to-Cash cycle, ensuring smooth and accurate processing from quote creation to order completion.
- Identify, troubleshoot, and resolve technical issues related to the Q2C process.
- Provide expert guidance on complex deal structures, including vendor finance deals and contract buyout quotes.
- Handle order cancellations, account renewals, opportunity stage amendments, and package upgrades or downgrades.
- Conduct account audits and manage account mergers to maintain data integrity.
- Collaborate continuously with other departments to resolve cases and improve operational workflows.

Required Qualifications:
- Bachelor’s degree in Business Management, Finance, Economics, Supply Chain, or a related field.
- Minimum of three years of professional experience in a relevant role.
- Strong business communication skills in English, both written and verbal.
- Proficiency in Microsoft Excel and Word for data management and reporting.
- Experience with CRM systems, preferably Salesforce, and familiarity with ERP systems is highly desirable.
- Exceptional organizational skills with meticulous attention to detail in data entry and documentation.
- Strong analytical and problem-solving abilities, emphasizing accuracy and thoroughness.
- Self-motivated with a proven track record of taking ownership and delivering results independently.
- Ability to prioritize effectively and manage multiple tasks in a high-volume workload environment.

Motive is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and encourage applicants from all backgrounds, experiences, abilities, and perspectives to apply.

Candidates must be authorized to access commodities and technologies controlled under U.S. Export Administration Regulations, as Motive requires employees to have authorized access to its products and technology. For U.S.-based roles, some candidates may be required to sign a non-compete agreement, except for lawyers, interns, or employees working in certain states where such agreements are prohibited by law. Non-compete terms will comply with applicable statutory requirements depending on jurisdiction.

Please note that all job postings correspond to current vacancies. Some interviews or new-hire training sessions may take place in person at one of Motive’s global offices.