Motive is a leading technology company that empowers those managing physical operations by providing tools designed to enhance safety, productivity, and profitability. Our platform uniquely integrates safety, operations, and finance teams, allowing them to manage drivers, vehicles, equipment, and fleet-related expenses within a single system. Leveraging industry-leading AI, Motive offers complete visibility and control while automating and simplifying complex tasks to reduce manual workloads. Serving nearly 100,000 customers ranging from Fortune 500 companies to small businesses, we operate across diverse industries including transportation, logistics, construction, energy, manufacturing, agriculture, retail, and the public sector.
The Senior Order Management Operations role is critical to supporting Motive’s scalable growth in a dynamic, AI-driven environment. This position manages the end-to-end Quote-to-Cash (Q2C) lifecycle, collaborating closely with Sales, Finance, and other cross-functional teams. The role demands strong business acumen, analytical skills, and precision to handle complex deal structures and maintain data integrity. Success in this fast-paced, technology-forward setting requires a proactive approach and operational excellence.
Key Responsibilities:
- Manage the complete Salesforce Quote-to-Cash cycle, ensuring smooth and accurate processing.
- Identify, troubleshoot, and resolve technical issues within the Q2C process.
- Provide expert guidance on complex deal structures and contract terms.
- Oversee quote creation, completion, and order cancellations.
- Handle account renewals, contract buyout quotes, and opportunity stage amendments.
- Manage package upgrades and downgrades, including vendor finance deals.
- Conduct account audits and manage account mergers.
- Collaborate regularly with internal departments to resolve operational cases and ensure alignment.
Required Qualifications:
- Bachelor’s degree in Business Management or related fields such as Finance, Economics, or Supply Chain.
- Minimum of 3 years of professional experience in a relevant operational or order management role.
- Strong business communication skills in English, both written and verbal.
- Proficiency in Microsoft Excel and Word for data analysis and reporting.
- Experience working with CRM systems, preferably Salesforce.
- Familiarity with ERP systems is preferred.
- Highly organized and detail-oriented with a strong focus on data accuracy.
- Excellent analytical and problem-solving skills with the ability to manage complex information.
- Self-motivated with a proven track record of taking ownership and delivering results.
- Ability to prioritize and manage multiple tasks effectively in a high-volume environment.
Motive values diversity and inclusion as core principles and is committed to creating a workplace that welcomes individuals from varied backgrounds, experiences, and perspectives. We are an equal opportunity employer dedicated to fostering an inclusive environment.
Candidates should be authorized to access commodities and technologies controlled under U.S. Export Administration Regulations, as access to Motive’s products and technology is a requirement for employment. For U.S.-based roles, some positions may require execution of a non-compete agreement, subject to applicable state laws and exceptions.
All job openings correspond to current vacancies. Please note that some interviews or onboarding sessions may take place in person at one of Motive’s global offices.
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