Senior PHD Coordinator

Meds Nexus is seeking a Senior P.H.D Coordinator to join our patient help desk department. The ideal candidate will possess strong communication skills and be adept at managing patient interactions efficiently. This role involves handling inbound patient calls, scheduling appointments, and coordinating with healthcare providers in the US to ensure seamless communication regarding office hours, appointments, and location updates. The position requires a proactive approach to resolving patient queries related to medical results and medications, as well as managing customer complaints with professionalism and timely solutions.

Key Responsibilities:
- Respond to inbound patient calls and schedule appointments accurately.
- Add new patients to the system when necessary.
- Coordinate with US-based doctors’ offices concerning office hours, appointment scheduling, and location changes.
- Collect and relay detailed patient queries about test results and medications to the appropriate medical staff.
- Manage customer complaints by providing effective solutions and ensuring timely resolution.
- Identify and address client needs with professionalism, efficiency, and courtesy.
- Resolve patient inquiries related to their medical issues.
- Perform additional duties as required to support the department’s operations.

Required Qualifications:
- Bachelor’s degree in any field.
- Excellent English communication skills, preferably with a North American accent.
- Proficiency in MS Office applications such as Word, Excel, and PowerPoint.
- Minimum of 2 to 3 years of hands-on experience in customer support, ideally within a call center environment.
- Knowledge of the US healthcare industry.
- Availability to work during US business hours.

Preferred Qualifications and Benefits:
- Bilingual skills, especially in Spanish, are preferred.
- Experience as a Senior P.H.D Specialist with at least 2 years in a similar role is advantageous.
- This is a full-time, contract position based in Rawalpindi, with a requirement to reliably commute or relocate prior to starting work.
- Employees will enjoy paid leaves, lucrative monthly bonuses, HR and inflation bonuses, promotions, and salary increments.
- Additional benefits include medical coverage (details to be determined), participation in an Employee Equity Funds Program (EEFP), weekends off (Saturday and Sunday), transportation allowances for female staff, and complimentary meals and beverages during work hours.

This role offers a dynamic work environment with opportunities for growth and development within the healthcare support sector. Candidates who meet the qualifications and are interested in this opportunity are encouraged to apply promptly, as interviews will be conducted on a rolling basis. The position requires in-person attendance at the Rawalpindi office.