Senior Product Manager Activation and Fulfillment.Neo Biz MBP.Retail Banking Group RBG-MBPKLTD

This role involves owning the complete downstream onboarding process for Small and Medium Enterprises (SMEs), ensuring seamless account fulfillment, activation, and funding. The position requires close collaboration with various stakeholders such as operations and compliance teams to enhance operational efficiencies and reduce turnaround times for account activation. Effective communication with customers through multiple channels is essential to address dependencies like pending documents or information. Additionally, the role includes managing stationery inventory and monitoring key performance indicators such as activation rates, straight-through processing (STP) percentages, and activation backlogs. The candidate will also work closely with operations and compliance to resolve cases and minimize backlogs. Influencing senior management and key stakeholders to secure support for critical initiatives is a vital part of this position. The role includes leading a team of Virtual Relationship Managers based in KLI to drive performance and achieve business objectives.

Key Responsibilities

- Own and manage the end-to-end downstream onboarding journey for SMEs, including account fulfillment, activation, and funding processes.
- Collaborate with cross-functional teams such as operations and compliance to improve operational workflows and reduce activation turnaround times.
- Implement an omni-channel communication strategy to engage customers effectively, ensuring timely collection of required documents and information.
- Oversee stationery inventory management and closely monitor activation metrics including activation rates, STP percentages, and backlog volumes.
- Partner with operations and compliance teams to process cases efficiently and reduce any existing backlogs.
- Engage with senior management and major stakeholders to gain buy-in and support for key projects and initiatives.
- Lead and manage a team of Virtual Relationship Managers located in KLI, driving them to meet and exceed performance targets.

Required Qualifications

- Proven experience in managing end-to-end onboarding or similar downstream processes within a financial services or SME banking environment.
- Strong stakeholder management skills with the ability to collaborate across multiple departments including operations and compliance.
- Excellent communication skills, with experience in customer engagement using omni-channel approaches.
- Demonstrated ability to analyze and monitor operational metrics such as activation rates and backlog management.
- Leadership experience in managing remote or virtual teams, with a focus on achieving results.
- Ability to influence senior management and drive organizational change.

Preferred Qualifications and Benefits

- Experience working in a fast-paced, dynamic environment with a focus on continuous improvement.
- Familiarity with compliance requirements and operational risk management in the onboarding process.
- Exposure to digital onboarding platforms and straight-through processing (STP) methodologies.
- Opportunity to lead a motivated team and contribute to strategic initiatives that impact SME customer experience and operational efficiency.

This position offers the chance to play a critical role in enhancing the onboarding experience for SME clients while driving operational excellence and team leadership within a collaborative environment.