Senior Quality Engineer

StarRez is a global leader in student housing software, delivering innovative solutions for managing on- and off-campus housing, resident wellness, and revenue generation. Trusted by over 1,400 clients across more than 25 countries, StarRez supports more than 4 million beds annually through its intuitive, all-in-one platform. With offices in the United States, Australia, the UK, and India, StarRez combines the strength of a global organization with personalized service, ensuring seamless experiences for both students and housing administrators.

The role focuses on owning the quality assurance for StarRez Go, a mobile companion app used by housing staff to conduct inspections, manage resident check-ins and check-outs, handle maintenance, and access resident information in the field. This app operates on iOS and Android devices, often shared among staff, and involves sensitive student data and features like camera and ID scanning. Given the critical nature of the app in daily operations, maintaining high quality is essential to avoid disruptions such as stalled check-in lines or missed inspections.

This position is hands-on and does not involve people management. The successful candidate will establish and uphold the quality standards for the mobile team, actively participate in quality assurance activities, and mentor peers to embed quality throughout the development lifecycle. The goal is to foster a culture where quality is integrated into every stage of product development rather than inspected afterward.

Key Responsibilities

- Own the end-to-end test strategy for the StarRez Go mobile application.
- Set and maintain the quality bar for the mobile team, coaching peers on best quality practices and proactively addressing quality issues.
- Champion StarRez’s quality standards and advocate for quality throughout the software delivery lifecycle.
- Design and execute validation strategies aligned with feature initiatives.
- Collaborate closely with Product, Design, and Engineering teams from ideation through delivery to ensure acceptance criteria, personas, customer journeys, test data, edge cases, non-functional requirements, and quality gates reflect real user scenarios.
- Make informed decisions on what testing should be automated, manual, or exploratory, and justify these choices.
- Manage backward compatibility by defining and testing support for older app versions still in use after releases.
- Apply AI tools and techniques to enhance product quality and improve the efficiency and effectiveness of quality engineering processes.

Required Qualifications

- Minimum of 5 years’ experience in software or quality engineering with a strong focus on quality in complex systems.
- Hands-on experience testing native or cross-platform mobile applications on iOS and Android devices, including tablets.
- Experience testing mobile apps used in operational or field settings.
- Proficiency in testing APIs, back-end services, and their integration with mobile clients.
- Solid understanding of the testing pyramid and the appropriate use of UI automation versus manual testing.
- Experience with cloud device farms or third-party testing platforms, and the ability to evaluate when outsourcing testing is appropriate.
- Practical knowledge of CI/CD pipelines and release quality gates, including test suite selection and environment readiness.
- Ability to translate customer needs into clear user stories, acceptance criteria, and risk-based test scenarios.
- Experience applying AI in software development with sound judgment on its benefits and limitations.
- Genuine curiosity about customer workflows and the business impact of engineering decisions.

Preferred Qualifications

- Understanding of mobile security and data privacy, including device-level access control and handling of personal data.
- Experience in SaaS, education technology, or property technology sectors.
- Strong skills in root cause analysis across client, API, and infrastructure failures.
- Familiarity with mobile release processes such as app store submissions, staged rollouts, and feature flags.

StarRez is committed to equal opportunity employment and values diversity within its workforce.