Senior Sales Executive

Zen Interactive Technologies, a leading ICT distributor based in Dubai, supports over 450 resellers and systems integrators across the UAE, Middle East, and Africa. Specializing in unified communications, networking, and collaboration technologies, Zen’s portfolio includes brands such as 3CX, Yealink, Snom, Dinstar, Fanvil, Teltonika, Jabra, and its own interactive display line. As part of its expansion, Zen is launching a new office in Islamabad and is seeking a skilled Inside Sales professional to join the team. This role focuses on managing all inbound sales inquiries from customers and resellers, handling the sales process from initial contact through to closing, while maintaining profitability targets. The position is based in Islamabad, aligned with Dubai business hours, and involves selling remotely to UAE customers via phone, email, and video.

Key Responsibilities
- Respond promptly to inbound inquiries from end users and resellers through multiple channels including phone, email, web, WhatsApp, and marketplaces, adhering to defined response standards.
- Qualify each inquiry thoroughly by assessing requirements, quantities, budgets, timelines, and decision-makers.
- Prepare accurate quotations within approved pricing guidelines, verifying stock availability, lead times, and true costs before quoting.
- Follow up on all open quotations to closure, documenting reasons for any lost sales.
- Identify opportunities to cross-sell and up-sell relevant products across the company’s portfolio based on customer needs.
- Maintain an up-to-date and accurate CRM system daily, ensuring all customer interactions and sales activities are recorded.
- Collaborate with Dubai-based colleagues for site visits and with the technical team for solution design support.
- Provide weekly reports on inquiries, quotations, orders, and sales pipeline status.

Required Qualifications
- Minimum of three years’ experience in inside sales, tele-sales, or inbound sales, preferably within IT, ICT, or other technical product sectors.
- Proven ability to close sales remotely via phone and email without face-to-face meetings.
- Strong commercial acumen, capable of constructing quotes, understanding costs, and maintaining profit margins without excessive discounting.
- Demonstrated discipline in CRM usage and data management.
- Excellent spoken and written English communication skills, with clarity on phone calls.
- Availability to work from the Islamabad office during Dubai business days and hours.

Preferred Qualifications and Benefits
- Experience selling unified communications (UC), VoIP, networking, audiovisual (AV), or display products is advantageous.
- Prior experience serving customers in the Gulf region is a plus.
- Knowledge of Arabic language is beneficial.

Zen offers a competitive base salary complemented by quarterly commissions based on gross profit generated. The role provides a clearly defined and measurable sales target, along with product training and vendor certification opportunities. Joining Zen’s Islamabad office presents a unique chance to be among the pioneering members of the Pakistan team, contributing to the company’s regional growth.

Candidates are required to submit a short video (3-4 minutes) addressing specific questions about their sales experience, approach to account management, closing deals remotely, and handling pricing objections. This video should be recorded in one take and shared via a public link. Applications without the video submission will not be considered.