Senior Service Engineer

We are seeking a skilled Senior Service Engineer with extensive experience in the maintenance, troubleshooting, and repair of HVAC systems, focusing primarily on chillers and VRF units. The ideal candidate will be responsible for ensuring the optimal performance and reliability of HVAC equipment through effective diagnostics, preventive maintenance, and timely repairs. This role requires strong technical expertise, leadership abilities, and excellent customer service skills to manage both the technical team and client interactions efficiently.

Key Responsibilities:
- Inspect, maintain, troubleshoot, and repair air conditioning and HVAC systems, including chillers and VRF units.
- Diagnose technical faults and carry out corrective and preventive maintenance to reduce equipment downtime.
- Troubleshoot and manage control panel integration, system controls, and associated electrical components.
- Test, calibrate, and adjust thermostatic controls to maintain optimal system performance.
- Supervise, train, and mentor service technicians to ensure high-quality work and adherence to safety protocols.
- Coordinate with clients to address service complaints, resolve technical issues, and ensure overall customer satisfaction.
- Monitor system functionality, identify recurring problems, and provide detailed reports with recommendations to supervisors.
- Ensure compliance with safety procedures, technical standards, and regulatory requirements at all times.
- Maintain accurate documentation of inspections, maintenance activities, repairs, and service reports.

Required Qualifications:
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related discipline.
- 6 to 8 years of relevant experience in HVAC service, maintenance, and troubleshooting.
- Hands-on experience working with chillers, VRF systems, control panels, and HVAC control systems.
- Strong knowledge of preventive maintenance practices, fault diagnosis, and system commissioning.
- Proven ability to supervise and guide technical teams effectively.
- Excellent customer handling, communication, and problem-solving skills.
- Willingness and ability to work at customer sites and provide on-site service support as required.

This position offers the opportunity to work in a dynamic environment where technical expertise and leadership are valued. The Senior Service Engineer will play a crucial role in maintaining high service standards and ensuring client satisfaction through effective team management and technical excellence.