Senior Specialist Ops Ex-Logistics

We are seeking a dynamic professional to lead and optimize end-to-end logistics performance across Pakistan. This role involves managing key performance indicators such as service levels, lead times, and productivity while driving continuous improvement initiatives. The ideal candidate will work closely with cross-functional teams to ensure operational excellence, implement data-driven strategies, and foster a culture of automation and process standardization. This position requires strong analytical skills, hands-on experience in performance governance, and the ability to translate insights into actionable plans that enhance service delivery and cost efficiency.

Key Responsibilities

- Own and drive logistics performance across multiple metrics including SR, TTS to FA, G2N, FDs, and productivity KPIs.
- Establish and maintain a comprehensive performance governance framework through weekly, monthly, and daily reviews to monitor and improve outcomes.
- Conduct in-depth analysis of performance deviations, identify root causes, and collaborate with operations teams to ensure timely resolution.
- Partner with venture operations teams to enforce accountability and implement corrective actions on the ground.
- Develop and refine KPI definitions, targets, and benchmarks aligned with overall business objectives.
- Facilitate cross-functional collaboration among Operations, Commercial, Product, and Business Intelligence teams to address performance bottlenecks.
- Lead data-driven analysis to uncover trends, gaps, and opportunities for improvement.
- Build and maintain real-time performance dashboards and reporting frameworks.
- Translate complex data insights into clear, actionable recommendations for leadership and operational teams.
- Support strategic decision-making through scenario analysis and forecasting.
- Promote the use of AI and automation to reduce manual tasks and cultivate an automation-first mindset within the team.
- Identify performance gaps and lead process improvement initiatives using Lean, Six Sigma, and Kaizen methodologies.
- Conduct value stream mapping to optimize logistics workflows end-to-end.
- Drive process standardization to ensure consistency and scalability across operations.
- Ensure that improvements are sustainable and embedded into daily practices.
- Collaborate with BI and Product teams to develop scalable tools and dashboards, reducing manual dependencies.
- Ensure strict adherence to SOPs, operational standards, and compliance requirements.
- Perform process audits and root cause analysis for recurring issues, implementing corrective and preventive actions.
- Act as a liaison between central Operations Excellence and local teams to align performance goals.
- Work closely with Commercial, Customer Experience, and Product teams to enhance end-to-end service delivery.
- Train and mentor teams on performance management, data interpretation, and problem-solving methodologies.
- Build internal capabilities in continuous improvement and operational excellence.
- Lead and mentor a team of Operations Excellence associates and analysts, setting clear goals and supporting their development.
- Identify and drive initiatives to optimize logistics cost per order while maintaining service quality and customer experience.

Required Qualifications

- Bachelor’s or Master’s degree in Engineering, Supply Chain, Operations, Business Administration, or a related field from a reputable institution.
- Certifications in Lean or Six Sigma (Green Belt or higher preferred).
- 2-3 years of relevant experience in logistics, supply chain, or e-commerce operations with a strong focus on performance management and operational KPIs.
- Proven ability to drive measurable improvements in service levels, lead times, productivity, and cost efficiency.
- Hands-on experience in performance governance frameworks such as WBR and MBR, KPI tracking, and cross-functional execution.
- Strong data analysis skills with proficiency in Excel; familiarity with Power BI, Tableau, and AI tools is advantageous.
- Experience in fast-paced, high-volume environments, preferably in e-commerce or logistics.
- Ability to perform structured root cause analysis and translate data into actionable insights.
- Working knowledge of Lean, Six Sigma, and other process improvement tools with a focus on business impact.
- Strong ownership mindset with the ability to drive on-ground impact beyond analysis.
- Excellent communication skills to influence cross-functional teams and present insights effectively to leadership.

This role offers the opportunity to lead a high-impact team focused on operational excellence and continuous improvement, driving both performance and cost optimization in a dynamic logistics environment.