Senior Specialist, Performance (Courier Pricing)

foodpanda, part of the Delivery Hero Group—the world’s pioneering local delivery platform—operates in approximately 65 countries with its headquarters in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is included in the MDAX stock market index. We are committed to delivering an exceptional experience that is fast, easy, and right to your door.

We are looking for a highly analytical and results-oriented professional to join our regional logistics team as a Senior Specialist, Performance (Courier Pricing). In this role, you will be instrumental in designing, analyzing, and optimizing rider payment and incentive strategies across 16 diverse markets. Acting as a vital link between strategic business objectives and operational execution, you will treat rider incentives as a key lever to enhance logistics performance. Your data-driven insights will help improve rider earnings, boost fleet satisfaction, and drive overall logistics efficiency while ensuring financial sustainability.

Key Responsibilities

Incentive Strategy & Governance: Define and optimize rider payment and incentive models. Develop frameworks to harmonize incentive strategies across multiple markets, allowing for local adaptations while maintaining consistency and financial discipline. Ensure payment models align with broader business goals, logistics KPIs such as delivery time, and rider satisfaction.

Financial Impact & Cost Efficiency: Continuously assess the financial implications of payment models and monitor cost-per-order (CPO) trends. Align incentive structures with profitability targets while maintaining an adequate rider supply and fleet retention.

Data Analysis & Insights: Analyze large datasets to identify trends, inefficiencies, and opportunities for improvement in rider payments and logistics operations. Translate complex data into actionable strategic recommendations.

Rollout of Models & Automation: Lead the regional implementation of advanced data science models and automated tools designed to optimize rider payments and operational efficiency.

Initiative Rollout & Innovation: Challenge existing processes by introducing innovative techniques to enhance rider payment systems. Support the testing and deployment of strategic initiatives and new pay components such as dynamic pricing, surge models, and quest incentives aimed at improving logistics performance and order acceptance rates.

Product Collaboration: Collaborate with Delivery Hero’s Central Product team to influence the development of payment-related features. Translate business requirements into product specifications, participate in testing, and ensure successful adoption of new product capabilities across the region.

Stakeholder Management & Market Partnership: Work closely with operations, finance, product, and local logistics teams. Build strong relationships with market stakeholders to understand their unique challenges, implement refined incentive structures, and drive scalable solutions.

Required Qualifications

Experience: Minimum of 3 years in high-growth tech, logistics, strategy consulting, or investment banking. Experience in the gig economy, marketplace dynamics, or logistics is highly advantageous.

Education: University degree in STEM, Economics, Business, or a related quantitative discipline.

Technical Fluency: Proficiency in Excel, SQL, and Looker is essential for independently analyzing data, uncovering insights, and building robust models.

Communication: Excellent English communication skills, both written and verbal. Ability to confidently challenge the status quo and negotiate with senior stakeholders and leadership.

This role offers the opportunity to work at the intersection of data science, logistics, and product innovation within a dynamic and fast-growing global delivery platform. You will have a direct impact on the operational and financial success of our courier network across multiple markets.