SEO Account Manager

This role involves serving as the primary liaison for assigned clients, ensuring strong and professional relationships are maintained. The successful candidate will gain a deep understanding of each client’s business objectives, challenges, and priorities to effectively manage expectations and deliver exceptional service. Close collaboration with internal teams such as SEO, Design, Development, and Content is essential to ensure projects are completed on time and within scope. Regular communication with clients regarding project status, performance metrics, and upcoming activities is a key part of the role. Additionally, the position requires proactive management of client concerns, identification of new opportunities for service expansion, and support throughout the renewal process to foster long-term client retention.

Key Responsibilities

- Act as the primary point of contact for assigned clients, building and maintaining strong professional relationships.
- Understand clients’ business goals, challenges, expectations, and priorities to tailor service delivery.
- Clearly communicate client requirements to internal teams including SEO, Design, Development, and Content.
- Coordinate with relevant teams to ensure timely completion of projects and deliverables according to agreed scope.
- Provide clients with regular updates on project progress, performance, timelines, and upcoming activities.
- Schedule and manage client meetings, follow-ups, and discussions as necessary.
- Address client questions, concerns, and complaints professionally, ensuring timely resolution.
- Monitor overall client satisfaction and proactively identify potential issues before escalation.
- Identify additional client needs and opportunities where the company’s services can add value.
- Collaborate with sales and team leads to explore upselling or offering additional services.
- Discuss upcoming contract renewals with clients and assist in the renewal process.
- Work proactively to retain clients long-term by understanding evolving needs and delivering a positive experience.
- Maintain accurate records of client communications, requirements, feedback, and ongoing activities.
- Collaborate internally to ensure client expectations are realistic and aligned with the agreed scope.

Required Qualifications

- Minimum of 3 years of experience in SEO.
- Strong communication skills in English, both written and verbal.
- Proven ability to manage client relationships and coordinate cross-functional teams.
- Experience in handling client concerns and driving client satisfaction.
- Ability to identify business opportunities and support upselling initiatives.

Work Location

- This position requires in-person attendance.

Compensation

- Salary range: Rs 75,000 to Rs 100,000 per month.

Application Questions

- What are your salary expectations?
- How would you rate your English communication skills, both written and verbal, on a scale of 1 to 10?

This role is ideal for candidates who are client-focused, organized, and proactive in managing relationships and project delivery. The ability to work collaboratively with diverse teams and maintain clear communication is essential for success.