Posted Mar 28, 2018
Urgently Required
Commission based job
Responsibilities
- Manage large amounts of incoming calls of customers.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements
- Proven customer support experience of minimum 2 years.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Minimum A-Level certification or Bachelor’s degree in any discipline.
Job Details
Server4Sale
Server4sale was found with the goal to offer services as a dedicated server provider from the vast experience and expertise gained in this field. With the passage of time, we have gained experience in broad range of areas, broadening our services spectrum from dedicated hosting to DDoS protection, from web designing to audio/video streaming. With our knowledge of servers, web hosting, customer support, along with our in-depth market research and analysis we firmly believe that we can provide an excelled service suited to our clients needs. Server4Sale is known for delivering innovative, cost effective and timely solutions that drive the growth of small and medium-sized businesses worldwide. Driven by high quality professionals and managed by matured processes, we help forward-thinking companies achieve and surpass their business goals with web solutions that boost their business on the Internet. As dependence on the internet is increasing, our clients are expecting more from us. Server4Sale is a web solutions company - progressive and fast paced - matched to the demands of today. We firmly believe in putting our clients first and putting them in charge. In other words, our client tells us what is needed and we address that requirement and offer a range of solutions ready to be implemented. Our most prominent service is sound customer service and 24 hour support as we believe that is a key and fundamental pillar of our company.
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