Posted Jun 22, 2021 9 views
Servr4Sale is searching for an L2 Customer Support Engineer Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
- The ideal candidate will have appropriate certifications and qualifications to work with networking hardware / Systems and will be well-versed in on-premise and cloud computing solutions.
- The candidate should have strong knowledge of the Windows domain environment and strong knowledge of network fundamentals.
Qualifications:
- Successful candidates will have at least a bachelor’s degree in computer science, engineering. Practical experience of two years or more is preferred with customer-facing technical support.
- Ability to speak and write professionally in English
- 24/7 availability for 8-hour shifts.
Roles and Responsibilities :
- Diagnose, troubleshoot, and develop new solutions
- Ensure solutions solve the root cause of problems
- Write step-by-step processes, solutions, and ticket updates.
- Handle Customer calls successfully.
- The ability to perform and oversee complex tasks and prioritize multiple tasks based on overall business strategic goals.
- The proven ability to work independently with minimal supervision and assistance.
- The ability to work within a fast-paced environment and be adaptable to change.
- The proven ability to be a team player with a collaborative orientation and the ability to effectively interact with, and influence, internal and external stakeholders.
Skills
Job Details
Server4Sale
Server4sale was found with the goal to offer services as a dedicated server provider from the vast experience and expertise gained in this field. With the passage of time, we have gained experience in broad range of areas, broadening our services spectrum from dedicated hosting to DDoS protection, from web designing to audio/video streaming. With our knowledge of servers, web hosting, customer support, along with our in-depth market research and analysis we firmly believe that we can provide an excelled service suited to our clients needs. Server4Sale is known for delivering innovative, cost effective and timely solutions that drive the growth of small and medium-sized businesses worldwide. Driven by high quality professionals and managed by matured processes, we help forward-thinking companies achieve and surpass their business goals with web solutions that boost their business on the Internet. As dependence on the internet is increasing, our clients are expecting more from us. Server4Sale is a web solutions company - progressive and fast paced - matched to the demands of today. We firmly believe in putting our clients first and putting them in charge. In other words, our client tells us what is needed and we address that requirement and offer a range of solutions ready to be implemented. Our most prominent service is sound customer service and 24 hour support as we believe that is a key and fundamental pillar of our company.
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