Service Consultant

Bizoso Consulta, a Canada-registered private management and documentation consulting company with offices across the USA, Canada, UK, Pakistan, and Malaysia, is seeking a motivated and detail-oriented Customer Service Consultant to join its Karachi team. Specializing in visa documentation support, business consulting, and immigration-related services, Bizoso Consulta operates independently and is not affiliated with IRCC, USCIS, or any government agency. This role offers an excellent opportunity for individuals looking to gain professional experience in customer service, visa documentation, client management, and consulting services. The successful candidate will be responsible for managing client inquiries, providing accurate guidance, supporting visa documentation processes, and coordinating with internal teams and external authorities to ensure smooth case handling.

Key Responsibilities

- Respond promptly and professionally to inbound calls and client inquiries received through social media, email, and other communication channels.
- Understand client requirements and provide appropriate information and guidance regarding company services.
- Follow up with prospective clients to maintain engagement and support the conversion process.
- Assist clients in collecting, organizing, and preparing required documents for visa and business consulting services.
- Review client documents for completeness, accuracy, and consistency prior to submission.
- Support the preparation and submission of applications and supporting documentation.
- Maintain accurate and up-to-date client records within the company database.
- Prepare daily and periodic task reports, standard operating procedures (SOPs), case notes, and other internal documentation as needed.
- Coordinate with embassies, visa offices, and relevant authorities on special or case-specific matters when appropriate.
- Collaborate internally with visa processing and consulting teams to ensure timely handling of client cases.
- Provide regular updates to clients regarding the status of their requests or applications.
- Assist the team with administrative and operational tasks related to client and visa processing.
- Maintain confidentiality and professionalism when handling sensitive client information.

Required Qualifications

- Currently enrolled in or recently graduated from a relevant degree program; relevant professional experience will also be considered.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Exceptional attention to detail and organizational abilities.
- Ability to communicate professionally with clients via phone, email, and social media platforms.
- Strong follow-up and time-management skills.
- Competence in preparing clear reports, SOPs, and documentation.
- Ability to work independently while collaborating effectively within a team environment.
- Proficiency in Microsoft Office, Google Workspace, and basic computer applications.

Preferred Qualifications and Benefits

Previous experience in customer service, sales, visa processing, immigration consulting, or documentation services is an advantage. The position offers competitive monthly compensation along with additional monthly performance-based incentives. Employees gain hands-on experience in the visa documentation and consulting industry and have the opportunity to learn from experienced professionals. The role supports professional growth and development while providing exposure to international clients and case management. Please note that meeting a monthly cost threshold or target is mandatory for this position.