Service Consultant

Bizoso Consulta, a Canada-registered private management and documentation consulting company with offices in the USA, Canada, UK, Pakistan, and Malaysia, is seeking a motivated and detail-oriented Customer Service Consultant to join its Karachi team. The company specializes in visa documentation support, business consulting, and immigration-related services for clients worldwide. Please note that Bizoso Consulta is a private consulting firm and is not affiliated with IRCC, USCIS, or any government agency. This role offers an excellent opportunity for individuals interested in gaining professional experience in customer service, visa documentation, client management, and consulting services.

Key Responsibilities
- Respond promptly and professionally to inbound calls and client inquiries received through social media, email, and other communication channels.
- Understand client requirements and provide accurate information and guidance regarding company services.
- Follow up with prospective clients to maintain engagement and support the conversion process.
- Assist clients with the collection, organization, and preparation of required documents.
- Review client documents for completeness, accuracy, and consistency before submission.
- Support the preparation and submission of applications and supporting documentation.
- Maintain accurate and up-to-date client records within the company database.
- Prepare daily and periodic task reports, SOPs, case notes, and internal documentation as required.
- Coordinate with embassies, visa offices, and relevant authorities on special circumstances or case-specific matters when appropriate.
- Collaborate internally with visa processing and consulting teams to ensure timely handling of client cases.
- Provide regular updates to clients regarding the status of their requests or applications.
- Support administrative and operational tasks related to client and visa processing.
- Maintain confidentiality and professionalism when handling sensitive client information.

Required Qualifications
- Currently enrolled in or recently graduated from a relevant degree program; relevant professional experience will also be considered.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal abilities.
- Exceptional attention to detail and organizational skills.
- Ability to communicate professionally with clients via phone, email, and social media.
- Strong follow-up and time-management capabilities.
- Proficiency in preparing clear reports, SOPs, and documentation.
- Ability to work independently while collaborating effectively within a team environment.
- Proficiency in Microsoft Office, Google Workspace, and basic computer applications.

Preferred Qualifications and Benefits
- Previous experience in customer service, sales, visa processing, immigration consulting, or documentation services is an advantage.
- Competitive monthly compensation with additional monthly performance-based incentives.
- Hands-on experience in the visa documentation and consulting industry.
- Opportunity to learn from experienced professionals and engage with international clients.
- Professional growth and development opportunities within a dynamic consulting environment.
- Exposure to diverse case management and international client interactions.
- A monthly cost threshold/target is mandatory for this position.

Interested candidates are encouraged to submit an updated resume along with a brief cover letter explaining their interest in the role. Walk-in interviews will be conducted from 3 PM to 5 PM at the Karachi office.