Call Center Agent

We are looking for a Call Center Agent to join our team. As a Call Center Agent, you will be responsible for handling inbound and outbound calls from customers, providing excellent customer service, and resolving customer inquiries and complaints.

Key Responsibilities:

Handle a high volume of inbound and outbound calls in a fast-paced call center environment
Respond to customer inquiries and complaints in a timely and professional manner
Provide accurate and complete information to customers
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Meet or exceed established performance targets
Follow call center scripts when handling different customer concerns
Track and document all customer interactions
Continuously improve through feedback

Qualifications:

High school diploma or equivalent
Minimum of 6 months to 1 year of experience in a call center environment
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to multitask, prioritize, and manage time effectively
Proficient in computer and internet navigation
Strong customer service skills and experience
Ability to work in a fast-paced environment and meet tight deadlines
Strong written and verbal communication skills
Flexibility to work in different shifts, including evenings and weekends

We offer a competitive salary, benefits package and opportunities for career development. If you have a passion for helping customers and are looking for an exciting opportunity to grow your career.