Services Contract & Billing Lead

Zones LLC is a leading global IT solutions provider with over 35 years of experience delivering innovative, end-to-end services. As a Minority Business Enterprise (MBE), Zones operates in more than 120 countries, specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Leveraging partnerships with industry leaders such as Microsoft, Apple, Cisco, Lenovo, and Adobe, Zones builds digital infrastructures that transform business operations. The company is seeking a Services Contract & Billing Lead responsible for managing project billing processes to ensure accuracy, timeliness, and compliance with contractual agreements. This role requires strong problem-solving abilities, excellent communication skills, and the capacity to influence both business and technical stakeholders in a dynamic environment.

Key Responsibilities

- End of Month Billing: Collaborate with relevant stakeholders to ensure all service billing is accurately completed each month according to Statements of Work (SOWs).
- Billing Coordination: Work closely with Project Managers, Account Managers, and other teams to collect necessary billing information for precise invoicing.
- Billing Tracking: Monitor project billing against budgeted amounts outlined in the SOWs, identifying and resolving discrepancies with Project Managers.
- Billing Documentation: Maintain comprehensive billing records, including SOWs, Project Change Requests (PCRs), billing reports, and other supporting documents.
- Billing Review: Conduct monthly invoice reviews to verify accuracy, completeness, and adherence to contractual and regulatory requirements.
- Discrepancy Resolution: Investigate and resolve billing issues promptly by collaborating with internal teams and clients as needed.
- Reporting: Prepare regular billing activity reports covering invoicing status, billing cycle metrics, and outstanding invoices.
- Process Improvement: Identify and implement opportunities to streamline billing processes, enhance efficiency, and improve billing accuracy.
- Communication: Act as the primary contact for billing inquiries from Project Managers, Account Managers, and Client Success Managers, ensuring timely and accurate responses to support client satisfaction.

Required Qualifications

- Master’s degree in management, business, IT, or a related field preferred for candidates in Pakistan; Bachelor’s degree in accounting, finance, or a related field preferred for candidates in the US.
- Proven experience in service billing, accounting, or financial analysis roles.
- Strong understanding of billing processes, financial principles, and accounting practices.
- Proficiency with accounting software, spreadsheets, and billing systems.
- Exceptional attention to detail and accuracy in data entry and financial analysis.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and with clients.
- Ability to prioritize tasks, manage multiple deadlines, and perform efficiently in a fast-paced environment.

Preferred Qualifications and Benefits

Zones is committed to fostering an inclusive and diverse workplace where every employee is valued. The company offers a comprehensive benefits package including life insurance, optional health insurance, EOBI, and a voluntary pension scheme aligned with company policy. Additional perks include complimentary meals and access to an in-house gym. Zones is an equal opportunity employer dedicated to maintaining a discrimination-free workplace. The company welcomes applicants passionate about innovation in IT, sales, engineering, or operations and provides a dynamic, collaborative environment for career growth.

Work Schedule: 8:00 PM – 5:00 AM (Pakistan Time)