Sales and Service Engineer

Shah Scientific Solutions seeks a motivated Sales and Service Engineer with at least two years of experience to join our dynamic team. The ideal candidate drives technical sales by leveraging deep product knowledge and provides exceptional after-sales support to ensure client satisfaction. This role requires hands-on involvement in installation, commissioning, and technical product demonstrations to meet customer requirements effectively. This position focuses on delivering technical solutions while supporting customers throughout the product lifecycle. The Sales and Service Engineer collaborates closely with technical and sales teams to identify customer needs, provide precise product information, and troubleshoot any issues arising during or after installation. Shah Scientific Solutions offers a professional working environment, competitive salary, and continuous technical learning and development opportunities for proactive individuals aiming for professional growth.
Responsibilities

Conduct technical sales activities by understanding customer requirements and presenting suitable product solutions.
Perform accurate product demonstrations to showcase features, benefits, and operational capabilities.
Lead the installation and commissioning of equipment ensuring all processes comply with quality and safety standards.
Provide comprehensive after-sales support, including troubleshooting, maintenance guidance, and customer training.
Collaborate with the sales team to develop strategies that increase customer engagement and drive sales growth.
Maintain detailed records of service activities, customer feedback, and installation reports.
Stay updated on industry trends, product advancements, and competitive offerings to enhance sales techniques.
Communicate effectively with clients to build long-term relationships and ensure high satisfaction levels.
Participate in technical training sessions and workshops to continuously enhance professional skills.
Coordinate with suppliers and technical teams to resolve product-related issues promptly and efficiently.