Posted Nov 07, 2016 11 views
Shahi Sawari is looking for smart, self driven, well spoken & enthusiastic Customer Support Executives who would be responsible for receiving, investigating & responding to all customer queries. Customer support department is the mouth and ears of Shahi Sawari and if you have that knack to understand people, resolve their concerns and create a perfect brand image, we would love to take you on board.
Responsibilities
- Interact & respond patiently with the customers via phone, email or online chat concerning various care issues & resolve quickly
- Assist with Inbound and Outbound calls for rickshaw bookings
- Tracking & reporting of relevant customer concerns
- Coordinating with the internal department and escalate issues to the TL as and when required
- Follow up with customers & ensure they are satisfied with the resolution provided
- Work simultaneously with multiple databases
- Capturing and applying customer feedback to improve our service delivery standards
Pre-requisites:
- Prior relevant experience of 6 months will be preferred
- Graduate or equivalent
- Prior knowledge of customer service ethics
- Should be versatile, patient, ability to multitask and quick response time
- Excellent written and verbal communication
Job Details
Shahi Sawari (Pvt) Ltd
Ride Flo is a pioneering technology company developing and operating aggregator platforms focused on providing affordable transportation and logistics solutions to the masses while increasing the operating efficiency and earnings for the service providers.
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