We are a growing Managed Service Provider (MSP) specializing in delivering reliable IT solutions, cloud services, and technical support to a diverse range of clients. We are seeking a skilled SharePoint Administrator to manage, maintain, and optimize SharePoint Online environments across multiple client organizations. The ideal candidate will have hands-on experience with SharePoint Online administration, Microsoft 365 collaboration tools, security implementation, and troubleshooting in a multi-client MSP setting.
Key Responsibilities:
- Administer and maintain SharePoint Online environments across various client tenants.
- Create, configure, and manage SharePoint sites, document libraries, lists, pages, and site collections.
- Manage user permissions, security groups, external sharing, and access controls to ensure secure collaboration.
- Support integrations between SharePoint Online, Microsoft Teams, and OneDrive.
- Configure document management structures, including metadata, content types, and version control.
- Troubleshoot issues related to SharePoint access, synchronization, performance, and document collaboration.
- Implement governance policies, retention schedules, and security best practices to maintain compliance.
- Assist with SharePoint migrations, including tenant-to-tenant migrations and data restructuring projects.
- Manage Microsoft 365 administrative settings and collaborate with IT teams on identity and access management.
- Utilize PowerShell and Microsoft Graph to automate administrative tasks and generate reports.
- Monitor service health, investigate incidents, and resolve service requests within established SLAs.
- Maintain technical documentation, standard operating procedures, and client-specific configurations.
- Coordinate with clients, service desk teams, and senior engineers to deliver effective technical support.
Required Qualifications:
- Minimum of 3 years of hands-on experience administering SharePoint Online within a Microsoft 365 environment.
- Experience working in an MSP or supporting multiple client environments is highly preferred.
- Strong understanding of SharePoint site architecture, including permissions, document libraries, lists, and sharing settings.
- Practical knowledge of Microsoft 365 administration, particularly OneDrive and Microsoft Teams.
- Familiarity with Microsoft Entra ID, security groups, user access, and authentication concepts.
- Proficiency in PowerShell scripting for SharePoint and Microsoft 365 administration tasks.
- Proven experience troubleshooting document synchronization, access permissions, sharing, and collaboration issues.
- Solid understanding of SharePoint governance, data security, and compliance fundamentals.
- Excellent communication, documentation, and customer service skills.
- Ability to prioritize multiple client requests and manage incidents in accordance with SLA requirements.
Preferred Qualifications and Benefits:
While not explicitly stated, candidates with experience in tenant-to-tenant migrations and advanced automation using Microsoft Graph will be highly regarded. Working in a dynamic MSP environment offers exposure to a broad client base and opportunities to develop expertise across various Microsoft 365 services.
This role is ideal for a proactive SharePoint Administrator who thrives in a fast-paced, client-focused environment and is committed to delivering high-quality technical support and solutions.