We are looking for someone who is passionate about people, a superstar in process improvement and master of systems. Directly report to Associate Director - Customer Service, you will be responsible to strategize, manage and execute day to day contact centre operations. This includes overseeing key performance measures to achieve both operations and service excellence and independently and proactively in managing operations, identifying service gaps and perform ongoing communication to the team and stakeholders. This role is based in Pakistan.
Responsibilities:
Requirements:
The SHEETAG Story
SHEETAG exists for the Thousands of fashion consumers in Middle East seeking a shopping experience focused on their unique styles, trends and fit. As Middle EAst ultimate’s online fashion destination, SHEETAG was founded in 2016 and has a presence in Saudi Arabia, UAE, Qatar, Bahrain, Kuwait, Oman, Egypt, Jordan, Canada, United Kingdom, United States & Pakistan, SHEETAG’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for women.
SHEETAG.COM is the Middle East's and Pakistan ultimate online fashion and beauty destination. Bringing shoppers a fresh mix of on-trend clothing, footwear and accessories from over 100 high street brands and boutique labels, we offer free shipping, returns and superior customer service. Our team is growing and we regularly look for super talented people to be part of the SHEETAG team; people who love what they do, embrace innovation and who are quick to adapt in the ever-changing ecommerce landscape. We provide a fun, challenging work environment, geared towards performance where the right people can thrive.