Posted Dec 12, 2018 4 views
We are a USA Based BPO looking for young, Bright and Ambitious Male/Female Customer Services Executives to join our friendly and exciting call center Saddar, Rawalpindi.
Night Shift
Requirements:
Outbound Call Center Temp to hire position Hours: Monday - Friday, 8PM – 5AM
Responsibilities will include but are not limited to:
● Providing outstanding customer service to all customers in a professional and courteous manner
● Data and order entry
● Handling a high volume of outbound calls
● Reaching out to customers regarding orders, deliveries, inquires, etc. Requirements:
● Clear and professional speaking voice/telephone manner
● Excellent customer service skills
● Bilingual a plus
● Proficiency in basic PC applications and MS Word, Excel and Outlook
● Ability to perform basic math skills
● Problem solving skills
● Excellent attention to detail
● Sound decision making skills
● Work well in a team environment
Fresh candidates: 15K-20K basic depending upon caliber.
Experience Candidates: 25K-45K Basic depending on experience/skills.
If you have what it takes to be a part of our success then we are looking forward to hear from you
Job Details
Established in June, 2010 in Sacramento, California Shelby BPO specializes in providing excellent customer services to its clients. The head office is located in Sacramento, California, managing smooth functioning and undertaking expansion of the network to other major cities. Shelby BPO provides tailor made solutions and complete front and back end support in order to meet all the demands of our worthy customers. Services by Shelby are provided Monday through Friday. However, the schedule may be adjusted as per clients request. Gazetted holidays in U.S. will be availed by the offshore employees as well. Gazetted holidays in Pakistan will be observed as regular work days excluding Saturdays and Sundays. We have a Quality Assurance team experienced in call evaluation and coaching agents to improve on their weaknesses. The expert team is working closely with the reps to ensure we deliver supreme quality to our clients. Each call is evaluated before transferring the lead to the client. We are capable of providing multiple services whether inbound or outbound as following: Healthcare Services Order Taking Lead Generation Home Improvements Home Owners Insurance Home Warranty Home Security Education Appointment Setting Outbound Calling Services Inbound Services Technical Support and Troubleshooting Mortgage Lead Generation Help Desk Services Surveys Customer Service and Care
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