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Posted Mar 04, 2024 225 views
PKR. 35,000 - 45,000/Month
We are looking for an excellent resource to manage our Chat Support. The candidate must have an excellent command of English Writing and proven experience in Customer Service.
Responsibilities:
- Educating the customers regarding the services and products offered.
- Identifying customer's needs and helping them understand the services and products on Chat.
- Generating a Happy Customer experience to fetch positive feedback.
- Keeping the customers up to date with products, new features, announcements, and any new functionalities.
- Maintaining a happy customer flow and low-effort customer experience throughout the Chat Support Experience.
- Handling multiple customers live at a time to provide assistance related to the services and products.
- Taking follow-up with customers to ensure their critical issues are resolved.
- Maintaining records for new feature requests and chat support records.
- Maintaining a pleasant working environment for your team.
- Exceptional chat support skills to emphasize the customer query
- Able to react on the situation positively..
Requirements:
- Excellent interpersonal and written and oral communication skills.
- Minimum typing speed of 45 WPM with 90% accuracy.
- A minimum of 50% accuracy in English comprehension.
- A minimum of 6 months to 1 year of experience in customer services, international call centers, and chat units.
- Handling US customers via Live chat is a Plus.
- A bachelor’s degree in administration or a related field.
- Preference shall be given to candidates with O-Levels and A-Levels backgrounds.
- Must be a team player.
- Comfortable working in different shifts (if required).
Job Details
Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Apr 04, 2024
Posting Date:
Mar 04, 2024
SHJ International
BPO · 51-100 employees - Lahore
Livechat Support BPO
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