Posted Mar 16, 2026 118 views
We are looking for dedicated Customer Support Executives with proven experience in the e-commerce sector to join our team full-time at our Gulberg, Lahore office. The role involves handling customer inquiries primarily via email, with occasional phone calls, while strictly following standard operating procedures (SOPs). The successful candidate will contribute actively to improving customer satisfaction and retention. This is an on-site position with working hours from 5:00 PM to 2:00 AM. Candidates must be committed to long-term employment and available to start immediately.
Key Responsibilities
Respond to customer inquiries promptly and professionally, ensuring accuracy and empathy in all communications. Resolve issues related to orders, billing, and products by utilizing internal tools and adhering to established SOPs. Consistently achieve key performance indicators (KPIs), including response time, quality standards, and customer satisfaction (CSAT) scores. Maintain detailed and accurate records of all customer interactions, escalating unresolved issues appropriately. Identify recurring problems and proactively recommend process improvements to enhance service quality.
Required Qualifications
Excellent spoken and written English communication skills are essential. Candidates must have proven customer service experience, preferably within the e-commerce industry. Experience with Shopify is mandatory, and any technical support background will be considered an advantage. Strong problem-solving skills, attention to detail, and reliability are critical for success in this role. A minimum of one year of relevant customer support experience is required. Candidates must be able to work on-site in Lahore.
Training and Assessment
Paid training will be provided six days a week to ensure candidates meet the company’s quality standards and KPIs within 30 days. If initial standards are not met, re-training and re-assessment opportunities will be offered. Failure to achieve the required benchmarks may result in non-confirmation of employment.
Compensation and Work Details
This is a full-time position offering a monthly salary in the range of Rs70,000 to Rs80,000. Immediate availability to start is essential.
This opportunity is ideal for professionals seeking to advance their careers in e-commerce customer support within a dynamic and supportive environment. Only serious candidates who meet the outlined criteria and can begin immediately are encouraged to apply.
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