Shopify Expert (NIGHT SHIFT)

We are looking for a detail-oriented and proactive E-commerce Specialist to join our team on-site. The successful candidate will be responsible for managing and optimizing Shopify stores focused on the USA market. This role involves conducting product research, overseeing marketing campaigns, and ensuring smooth order fulfillment. A hands-on approach is essential to improve store performance, enhance customer experience, and drive measurable sales growth.

Key Responsibilities

- Research and identify high-potential products tailored specifically for the USA market to maximize sales opportunities.
- Manage and optimize Shopify stores to increase conversion rates and improve overall user experience.
- Create and maintain accurate and appealing product listings, including titles, descriptions, images, and collections.
- Source and coordinate with reliable suppliers and fulfillment partners to ensure timely and efficient order processing.
- Process customer orders, update tracking information, and promptly resolve any shipping-related issues.
- Utilize dropshipping and order management tools such as DSers, CJ Dropshipping, AutoDS, Zendrop, or similar platforms effectively.
- Launch, monitor, and optimize advertising campaigns across Meta Ads, Google Ads, and TikTok Ads to drive traffic and sales.
- Track key advertising metrics including ROAS (Return on Ad Spend), CPA (Cost Per Acquisition), CTR (Click-Through Rate), conversion rates, and daily ad performance.
- Develop and execute marketing campaigns such as abandoned cart recovery, email marketing, and SMS promotions to boost customer engagement and retention.
- Continuously enhance product pages, checkout processes, promotional offers, customer reviews, and trust elements to improve the shopping experience.
- Handle customer service inquiries, manage refunds and returns, and resolve order-related issues efficiently.
- Prepare detailed weekly and monthly performance reports highlighting key sales insights and areas for improvement.

Required Qualifications

- Proven experience managing Shopify stores with a strong understanding of e-commerce best practices.
- Demonstrated ability to research and select winning products for the USA market.
- Proficiency in using dropshipping and order management tools such as DSers, CJ Dropshipping, AutoDS, or Zendrop.
- Hands-on experience with digital advertising platforms including Meta Ads, Google Ads, and TikTok Ads.
- Strong analytical skills to monitor and interpret advertising metrics and sales data.
- Excellent communication and customer service skills to handle queries and resolve issues effectively.
- Ability to create compelling product listings and marketing campaigns.
- Detail-oriented with strong organizational and multitasking abilities.

Preferred Qualifications and Benefits

- Experience working in a fast-paced, in-person retail or e-commerce environment is highly desirable.
- Familiarity with email and SMS marketing platforms and strategies.
- Ability to work collaboratively within a team and adapt to evolving business needs.

This on-site position requires a candidate who is passionate about e-commerce and digital marketing with a focus on the USA market. The role offers an opportunity to contribute directly to the growth and success of our e-commerce business through hands-on involvement in all aspects of store management and marketing.