Posted Nov 29, 2023 188 views
As Business Development Manager for Hajj & Umrah, your main responsibility will be to support the Business Development of the organization and selling Hajj & Umrah packages to individuals, groups, and organizations. You will work closely with the sales team and guide in achieving sales and revenue targets while ensuring customer satisfaction.
1. Business Development:
- Identify and develop new business opportunities in the Hajj and Umrah religious travel sector.
- Build and maintain strong relationships with key stakeholders, including travel agencies, religious institutions, and government bodies.
- Conduct market research to stay abreast of industry trends, competitor activities, and customer needs.
- Develop and implement strategies to drive business growth and market expansion.
- Collaborate with the marketing team to create effective promotional campaigns and materials.
2. Overall Operations Management:
- Oversee and manage the end-to-end operations of Hajj and Umrah travel services.
- Ensure compliance with all relevant regulations and standards in the religious travel industry.
- Optimize operational processes to enhance efficiency and customer satisfaction.
- Collaborate with other departments to streamline communication and coordination.
- Implement quality control measures to maintain high service standards.
3. Team Management:
- Lead and manage a team of professionals, including sales executives, operations staff, and customer service representatives.
- Provide guidance, training, and support to team members to enhance their skills and performance.
- Foster a positive and collaborative work environment that encourages teamwork and innovation.
- Set performance targets and conduct regular performance evaluations.
- Address any issues or challenges within the team promptly and effectively.
4. Strategic Planning:
- Contribute to the development of the company's overall strategic plan.
- Work closely with senior management to align business development and operational strategies with the company's goals.
- Identify opportunities for strategic partnerships and alliances in the religious travel industry.
5. Customer Relationship Management:
- Build and maintain strong relationships with clients and customers.
- Address customer concerns and issues promptly, ensuring high levels of customer satisfaction.
- Collect and analyze customer feedback to continuously improve services.
Qualifications:
- Bachelor's degree in business, marketing, or a related field. A master's degree is a plus.
- Proven experience in business development and operations management, preferably in the religious travel sector.
- Strong understanding of the Hajj and Umrah travel industry, including knowledge of religious and cultural considerations.
- Excellent leadership and team management skills.
- Strong communication and interpersonal skills.
- Ability to think strategically and implement effective business strategies.
- Result-oriented with a track record of achieving business targets.
- Familiarity with relevant regulations and compliance requirements in the travel industry.
Skills
Job Details
Short Hajj Easy Umrah Pvt. Ltd
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