Posted Apr 15, 2017 6 views
Timings : 24/7 OPERATIONS CANDIDATE SHOULD BE WILLING TO WORK ODD HOURS Company Description :
Since its incorporation in 2003, Sibisoft Private Ltd. has been providing integrated software solutions based on the latest technologies to industries ranging from Telecommunications to Hospitality.
Leveraging on the expertise spanning over various industries, we provide our customers the sustainable competitive advantage they require to stay ahead - always.
Job Description :
We are seeking a dedicated professional for the position of Technical Support Representative. The successful candidate will be an integral part of a high growth organization. This is an exciting opportunity for an individual looking for a fast paced environment.
The Help Desk provides 24/7 support to Software clients globally. The Help Desk Technician is responsible for answering inbound customer calls, and resolving any queries, or concerns that the customer may have.
JOB RESPONSIBILITIES
· Provide timely and efficient application and basic technical support to existing customers via phone web, or email.
· Must be able to multi-task in a face-paced environment, set priorities within time constraints and complete assigned tasks on time
· Must be able to learn and retain knowledge quickly. Problem solving and troubleshooting skills are a must.
· Courteous and professional phone manner with the ability to deliver an A+ customer experience
· Train customers on installed products over the phone
· Manage escalated client enquiries and complaints to maintain a high degree of client satisfaction
· Deliver product knowledge training to clients and internal staff as appropriate
· Record and monitor client calls using company approved systems, tools and procedures in a professional and timely manner
· Develop knowledge base articles as appropriate
· Put in extra effort and time as required to ensure the delivery of high quality support
· Be available to work help desk support on weekends
· Ensure you are punctual and ready to start help desk work at scheduled times
JOB QUALIFICATIONS:
· The ideal candidate must have a proven track record of consistently exceeding established measurements for goals and objectives.
- Good Microsoft Office skills
- Experience with CRM software is preferred,
· Excellent verbal and written communication skills
- Strong organizational, detail and interpersonal skills
- Work as a team player
- Basic Accounting Knowledge is preferred
- Basic Networking Knowledge is preferred
- Prior on call customer service experience is preferred
- Sound understanding of IT industry and the latest technologies
- Ability to identify and diagnose application, hardware or environment problems and resolve logically
Personal Characteristics Required: :
· The ability to work in a fast-paced team environment
· The ability to work independently and effectively manage and reprioritize work
· The ability to work in a pressure environment, according to strict deadlines
· The ability to resolve conflict in a diplomatic and professional manner
· The ability to present topics and issues clearly and confidently
· A strong service focus
· Maturity and confidence
· A flexible, “can do” attitude to work
· Attention to detail
· Honesty and integrity
· Self-motivation
· Ability to instil confidence in others
· Personal focus, dedication and enthusiasm to the task at hand
If you feel that you are the Team Player that we are looking for, please submit your resume and a one-page letter stating why you think you are the candidate that we are looking for.
Job Details
Sibisoft (Pvt) Ltd
Sibisoft is the subsidiary of Northstar Technologies which has been one of the world’s leading club management software developers for nearly 2 decades. The commitment and expertise of the Sibisoft team, has proven time and time again that, with dedication, hard work and creativity there is no bar too high and no goal unachievable. In 2003 sibisoft was established as a small company with 7 employees and now along with Northstar, it has 200 employees in Karachi office and another 100 employees around the world. We manage over 700 private clubs, clients around the world which is rapidly expanding.
What is your Competitive Advantage?
Similar Job Titles
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Aqib Irshad
Head of HR, Training & OD
FINCA
