Posted Mar 11, 2020 4 views
Key Responsibilities:
- Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
- Keep records for Whatapp, Facebook, Email, Instagram customers interaction, and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Monitor the logistics of the company.
Job Specification:
- Intermediate or above
- Age limit: 18-30
- Excellent communication
- Proficiency with MS Office particularly MS Excel
- Flexibility to work in shifts
- Customer-centric attitude
Job Details
SINOPAK IRISIDG Pvt.Ltd
SINOPAK IRISIDG Co., Ltd. is a one-stop intelligent service center platform company based on the in-depth cooperation between China and Pakistan Post Department. It is mainly engaged in cross-border e-commerce. It is a company established by the parent company Zhongke Hongan (Beijing) Technology Co., Ltd. and the Pakistan Post Department to popularize the iris certification equipment at the Pakistan Post network and simultaneously carry out business and user promotion at the national post office. The background of the company's sponsorship is to follow the trend of the “Belt and Road” proposed by President Xi in 2013 and build economic cooperation with countries in the economic zone. This strategic initiative provides a good opportunity for cross-border e-commerce development. The company's projects are also part of the “China-Pakistan Economic Corridor” project in cooperation with Pakistan. The company was founded in December 2018 in Islamabad, Pakistan. In recent years, Pakistan's Internet has developed rapidly, infrastructure has become more sophisticated, and the industry's talent reserves have been enormous. With the strong commodity supply system of China's “world factory” and the increasingly mature international logistics system, Pakistan's e-commerce has a huge prospect. The company's goal is to become Pakistan's largest e-commerce platform within three years, and to deepen the Pakistani market. In 2018, the company invested 10 million yuan from Zhongke Hongan (Beijing) Technology Co., Ltd. for system construction, talent recruitment, platform promotion and business development, to ensure the development of the business at the beginning of the period, and continue to increase according to business development in the future. Invest. The company pays attention to the exploration and cultivation of talents, has a sound human resource management system and administrative management system, and provides a good career development platform for employees who have the same ideals and values as the company. We are adhering to the philosophy of common development between the company and our employees, and we look forward to your joining!
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