Office Assistant/Travel Agent

Skyland Travels & Tours (Pvt.) Ltd

Islamabad , Pakistan

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Posted 2 hours ago 3 views Report Job

PKR. 30,000 - 30,000/Month

Skyland Travels & Tours (Pvt.) Ltd is seeking a dedicated Office Assistant/Travel Agent to join our team and support our office operations while delivering exceptional customer service. This role involves managing various administrative tasks, responding to client inquiries, and facilitating travel arrangements including domestic and international air tickets, as well as tour and Umrah packages. The position requires proficiency in office administration, customer communication, and reservation management to enhance our clients' travel experience. The ideal candidate has at least one year of experience in a similar role and demonstrates strong skills in data entry, office administration, and the use of Microsoft Excel. The candidate will handle the front desk, maintain accurate records and files, and ensure timely responses to phone calls and customer requests. This role does not include team management responsibilities but demands excellent multitasking abilities in a fast-paced office environment located near Gulberg Greens Islamabad.
Responsibilities

Manage daily office tasks including data entry, maintaining files, and organizing records to ensure efficient office operations.
Attend to clients in person and provide professional customer service by answering inquiries and resolving issues promptly.
Handle incoming phone calls and respond to customer questions clearly and effectively to enhance client experience.
Sell domestic and international airline tickets, offering accurate information on routes, pricing, and itineraries.
Book and issue Umrah packages along with other tour packages, ensuring all client requirements are met with precision and attention to detail.
Maintain accurate and up-to-date office records including reservation confirmations, payment details, and customer information.
Utilize Microsoft Excel and other office software to prepare reports, keep data organized, and support office administration tasks.
Ensure compliance with company policies and procedures while promoting a positive office environment.
Coordinate with other departments or travel service providers to ensure clients receive seamless travel arrangements.
Assist in managing schedules and appointments within the travel agency to maximize productivity.