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Posted Aug 29, 2018 2 views
PKR. 30,000 - 45,000/Month
- Determines customer service quality standards by studying outbound calls and customer service presentations; conducting test calls to service representatives on new products.
- Have a strong check on calls made by representative and give them feedback accordingly.
- Verifies results by measuring skills in the use of scripts, product knowledge, sales and serviceability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of a call.
- Provides feedback to telemarketers by monitoring calls; conducting daily and weekly help sessions.
- Evaluates customer service approaches by rating the effectiveness of service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training sessions.
- Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
- Contributes to team effort by accomplishing related results as needed
- Specific Tasks
- Quality Assurance
- Monitoring Live Chats, Emails, Text Messages And Calls
- Training
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Sep 30, 2018
Posting Date:
Aug 29, 2018
Skyscrapers
Services · 51-100 employees - Islamabad, Rawalpindi
Skyscrapers Pvt Ltd: Writing4money
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