Posted Jul 08, 2021 3 views
At SM Technologies Limited a sales executive is much more than a sales person or customer support agent calling hundred leads a day and selling a single product. You will be representing the company culture, the highest level of professionalism, and above par competence in understanding the client’s or prospect client’s business layout, purchasing modes and business requirements. At the same time, you will be providing services such as serving quotations, bringing leads by leveraging intel from the customer database, providing sales support, handling complaints and offering alternate solutions when needed. In providing the services mentioned above your optimal goal will be to build customer loyalty and rapport.
Core Competencies
- Seasoned customer relations representative with a proven track record of working on large multinational companies and successfully locking in sales leads from pre-sale, capture to post-sale follow-through.
- Developing a sales lead pipeline by representing/marketing our product range & developing a trusted partnership.
- Managing existing relationships to build a reputation for excellent service and generate repeat business – not an easy task as all the sales work is handled through remote calling and emails.
- Handle complex queries in a timely and accurate fashion always keeping the low-cost mindset.
- Implement regular follow-up practices to ensure quality and consistency of service to customers.
- Schedule and conduct order status meetings with clients as needed
- Maintain complete and accurate future/existing client correspondence data.
- Develop and update client-related reports.
Important traits to succeed in the role
- Excellent conversational skills.
- Command over English Language.
- Customer-centric.
- Casual yet professional attitude towards clients.
- Professional email etiquette.
- Well-groomed listening and understanding skills.
- Enthusiasm for learning product and services knowledge.
- Ability to rationalize complex requirements.
- Self-driven with the ability to maintain a detailed log of leads & timely follow-ups.
- Time management skills.
- Team player attitude with understanding to share-learning with all of team members.
- Ability to multitask.
- Cultural understanding and awareness of how a reselling business is conducted.
About Us SM Technologies Limited provides technology expertise, proven processes, and cutting-edge solutions across critical areas of IT. Decades of combined experience in technology, distribution, and logistics are at the foundation of SM Technologies Limited. A major part of our clientele pertains to the Fortune 1000 commercial and government sector. We offer IT Hardware, Software and Office Supplies. We use our unique network of suppliers and industry experience to bring price advantage and availability to a highly competitive marketplace. We offer competitive work environment & growth opportunities with a predefined pathway for every team member.
Job Details
SM TECHNOLOGIES PVT LIMITED
Outsourcing Service Provider
What is your Competitive Advantage?
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