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Posted Sep 14, 2022 227 views
- Overseeing the customer service process.
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Respond to customer queries in a timely and accurate way, via email or chat.
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Inform customers about new features and functionalities.
- Gather customer feedback and share with our developing team.
- Problem-solving skills.
- Multi-tasking abilities.
- Ability to handle stress.
CS Requirements:
- BCS, BCE, BSIT, BSSE.
- A minimum of 1-2 years of experience in CS as a Technical support executive or a related field, preferably in shopify or Wordpress.
- Written and verbal communication skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelors in any field
Career Level:
Experienced Professional
Experience:
1 Year - 4 Years
Apply Before:
Oct 15, 2022
Posting Date:
Sep 14, 2022
Smart Placement Pvt Ltd
Recruitment / Employment Firms · 101-200 employees - Lahore
Smart Placement established Search Recruitment firm, dealing with Technology, Engineering, call center, Health Care, Construction and many others.
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