Call Center Agent - International

Smart Resource Smc Pvt Ltd

Islamabad , Pakistan

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Posted Mar 10, 2023 153 views Report Job

PKR. 50,000 - 60,000/Month

We are actively hiring candidates for our contact center in Islamabad who can

Effectively communicate with customers to understand their needs and demands in the English and Japanese language.
Answer customer support tickets and calls in a professional manner.
Research required information using available resources.
Accurately manage and resolve customer issues.
Route calls to the appropriate resource.
Adhere to standard operating procedures required by the process and organization
Awareness of relevant service levels.
Customer Support Representative

Role and Responsibilities:

Effectively communicate with customers to understand their needs and demands in the English language
Answer customer support tickets and calls in a professional manner
Research required information using available resources
Accurately manage and resolve customer issues
Route calls to the appropriate resource
Adhere to standard operating procedures required by the process and organization
Awareness of relevant service levels

Eligibility:

Fluent in English in Japanese (verbal only)
Weekly training will be provided by company (Monday to Friday)
Customer support culture
Open to native and non-native speakers
Ability to explain complex information
Exceptional customer support skills
Self-motivated
Excellent interpersonal skills
Basic computer knowledge
Aptitude for learning, understanding and conveying services to members

Perks and benefits:

Office Timing : 9:00am to 6:00pm

Attractive Package with Incentives and Bonuses
Free Lunch / Tea / Coffee / Refreshment
Medical Insurance
Fuel allowances
Life Insurance

Skills

Team Leading Fluent In English Communication Skills

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

10 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Apr 11, 2023

Posting Date:

Mar 10, 2023

Diversity Inclusion:

We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.