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Posted Feb 20, 2023 155 views
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Fluency in English language.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Perks and Benefits:
- Attractive Salary package
- Attractive incentives and bonuses
- Fuel Allowance
- Free lunch, Refreshment
- Medical insurance
Job Details
Industry:
Functional Area:
Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Mar 21, 2023
Posting Date:
Feb 20, 2023
Work Environment
Supervisor’s gender:
Either
Percentage of female coworkers:
50-59%
Smart Resources SMC Pvt Ltd
Information Technology · 11-50 employees - Islamabad
...
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