Social Media Agent

We are seeking a dedicated and skilled Social Media Customer Support Executive to join our team. The ideal candidate will be responsible for managing customer interactions across various social media platforms, ensuring timely and professional responses to inquiries. This role requires strong communication skills, the ability to multitask, and a good understanding of social media tools. The position is full-time and based on-site, offering a competitive monthly salary.

Key Responsibilities:
- Respond promptly and professionally to customer queries on WhatsApp, Facebook, Instagram, and live chat platforms.
- Manage incoming messages, comments, and inquiries while maintaining a positive and engaging tone.
- Create and sustain positive engagement with customers to enhance their experience.
- Forward customer concerns to the appropriate departments for resolution when necessary.
- Maintain accurate records of all communications and interactions.
- Ensure all responses are courteous and delivered within expected timeframes.

Required Qualifications:
- Must be a graduate.
- Proven experience in handling social media platforms, specifically WhatsApp, Facebook, Instagram, and live chat.
- Strong communication and writing skills to effectively engage with customers.
- Ability to multitask and manage multiple conversations simultaneously.
- Flexibility to work across all shifts as required.
- Good understanding of social media tools and adherence to customer service ethics.
- This position is open to male candidates only.

Preferred Qualifications and Benefits:
- Full-time employment with a monthly salary ranging from Rs40,000 to Rs45,000.
- Work location is in person, providing direct interaction with the team and management.

This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering excellent customer service through social media channels. If you meet the qualifications and are looking for a rewarding opportunity, we encourage you to apply.