Posted May 19, 2020 1 views
An ERP Implementation Consultant provides application consulting and support to our customers, participates as a member of the implementation team to deploy new projects, and/or provides ongoing support to their existing installation. This role consults with customers in the configuration and usage of application modules, researches and resolves problems and issues, manages customer expectations, and fosters positive business relationships with all customers. Requires interface with customers and other team members. May involve travel to customer sites.
Provide consulting services to customers based on service delivery methodology and procedures, services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting.
- Work collaboratively with project manager and project team to deliver projects on time, on budget, on schedule.
- Maintain a professional appearance when onsite with customers.
- Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents.
- Take ownership of and follow-through with all priority customer incidents.
- Offer complete and timely explanations to customers throughout the incident resolution process and ensure that customers’ staff fully understand issue, its resolutions and means for prevention.
- Observe trends and recommend improvements to product design, documentation or implementation and create necessary enhancement requests.
- Work with R&D and product line team to expedite incident resolution and ensure seamless delivery of support service to customers.
- Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible.
- Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
Job Details
pSoftBeats (pvt) Ltd is complete synergistic organization that helps customer achieve great digital solutions of their problems. We Provide ERP software to SME’S and large enterprises. Our ERP software is a complete solution that integrates with financial resource management, accounting and human resource management. We aim to deliver cost effective and configurable solutions to address common business problems./p
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