VIDIZMO is a Microsoft Gold Applications & Cloud Partner, recognized Gartner Magic Quadrant for Enterprise Video Content Management.
We provide cutting-edge technology solutions for Fortune 500 companies across the globe. To maintain the best customer experience with our product, service, and support, we are looking to hire highly qualified, dedicated, and self-motivated candidates who can help us further our business mission i.e. to deliver highly innovative technology solutions while always putting our customers first.
We are currently looking to hire 'IT Product Support Engineer'. An ideal candidate is responsible to design, deploy, manage, maintain & monitor on-premises, cloud and hybrid systems/infrastructure with Level 1 and Level 2 support.
Candidate will be responsible for:
• Solving technical product issues of our customers, resellers & personnel's & communicate directly with them using the phone, ticketing system & remote tools.
• Develop & maintain expert knowledge of the VIDIZMO (www.vidizmo.com) product suite
• Educate users on all functions and features of VIDIZMO product line
• Keeping customers happy with prompt responses & excellent communication.
• Reporting product issues to development
• Support delivery and implementation services as necessary.
• Strong hands-on experience in IT Systems, Cloud, Scripting
• Experience with Windows environments, Web servers, Databases and core infrastructure systems.
• Software Development, DevOps background Preferred
• Strong networking skills such as DNS, TCP/UDP, Firewall, Routers, Unicast/Multicast.
• Self-starter with fluent English speaking.
Managing and scaling complex SaaS or Cloud environment, Scripting, DSC, Knowledge or certifications in cloud operations & Microsoft Azure, or working with Streaming technologies..
Experience: 1-2 years in System & network Administration & Tier 1,2 support etc.
pSoftech Worldwide is one of leading businesses to hold the Gold Competency in Cloud Solutions and Application Development. Gold competencies by Softech WorldWide is a significant proof of our practice using Microsoft technologies to solve business queries. Softech’s Partnership with Microsoft stren ...Read More