Software Orchestration Specialist

Zones LLC, a global leader in end-to-end IT solutions with over 35 years of experience, is seeking a Software Orchestration Specialist to join their team in Islamabad, Pakistan. This role focuses on supporting internal teams by creating and managing software quotes, bills of materials (BoMs), and select ordering requests for Microsoft, Adobe, and Google programs. The ideal candidate will ensure accuracy in quoting and transactional execution by validating agreement details, pricing, and SKU information while collaborating with various internal departments. This position requires strong attention to detail and familiarity with software quoting platforms but does not involve direct customer licensing strategy or order fulfillment ownership. The working hours for this role are from 8:00 PM to 5:00 AM PKT.

Key Responsibilities:
- Create accurate and complete software quotes and BoMs for Microsoft, Adobe, and Google programs using internal quoting platforms or publisher resources.
- Review incoming requests to verify that all necessary customer, agreement, product, quantity, term, billing, and pricing information is provided; document or route incomplete requests appropriately.
- Manage assigned requests through designated case-management channels such as CE cases and ZonesAssist.
- Apply current publisher program requirements, agreement details, SKU data, and pricing inputs when preparing quotes and BoMs.
- Provide clear and detailed quote notes, assumptions, term and billing information, or other execution details needed by requestors.
- Identify and escalate discrepancies related to SKUs, pricing, agreement details, or platform configurations to the appropriate internal teams for resolution.
- Maintain accurate case notes and status updates to ensure transparency of request history, completed work, and next steps.
- Collaborate with Sales, Sourcing, Microsoft Contracts, PPM, Cloud Operations, and other internal stakeholders to complete or correctly route requests.
- Follow established quoting processes, quality standards, routing protocols, and service-level agreements.

Required Qualifications:
- Bachelor’s degree in computer science, management, or a related field.
- Experience in software quoting, software operations, licensing support, order support, sourcing, procurement, or a related transactional role.
- Working knowledge of at least one supported publisher ecosystem: Microsoft, Adobe, or Google.
- Experience with CE, ticketing, quoting, or cloud-commerce platforms.
- Ability to interpret agreement information, product and SKU details, quantities, terms, billing options, and pricing inputs accurately.
- Strong attention to detail with the ability to identify discrepancies before advancing work.
- Ability to manage multiple requests and priorities simultaneously while maintaining accurate documentation.
- Clear written communication skills and sound judgment when requesting missing information, documenting assumptions, or routing work.

Preferred Qualifications and Benefits:
Zones is committed to fostering an inclusive and diverse workplace where every employee is valued. The company offers a comprehensive benefits package, including life insurance, optional health insurance, EOBI, and a voluntary pension scheme. Employees also enjoy perks such as complimentary meals and access to an in-house gym. Zones prides itself on being an equal opportunity employer, ensuring a discrimination-free environment based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, or pregnancy. This role provides a dynamic and collaborative environment ideal for professionals passionate about innovation in IT, sales, engineering, or operations.