Who we are?

Soloinsight Inc USA was founded on the driving principles of automation and security, to improve operational efficiencies. Since its incorporation in 2013, it has grown into a leading platform adopted by a wide variety of companies from mid-size, growth-oriented firms to Fortune 100.

What we do!

We are Software company, our SaaS product CloudGate is a modular Physical Identity and Access Management platform designed to manage physical and logical identities and credentials. CloudGate unites global identities from disparate Physical and logical access control systems.

About the Position!

We are seeking an Application Analyst to join our Team at Lahore Office. 

An ideal candidate is a true team player to become part of Client Implementation team that is well versed in project management and delivery practices of a SaaS based products. This is an exciting role that will help in successful implementations through your skills

What will you do? 

Job Role and Duties:

You will be accountable for end-to-end service program delivery within an assigned portfolio of customers and for driving customer satisfaction and effective delivery of Solutions and products to their end users.  To be effective part of implementation team, you must have experience in building, developing, and retaining high performing record to achieve business results, customer satisfaction and value realization.

  • Understanding clients' workflows and the associated use cases for our solutions
  • Assist in configuration of Company Solutions to meet Client
  • Requirements to allow the delivery of a solution that works effectively for the customers.
  • Assist in setting up portal and applications for demos
  • Ability to self-learn in a fast-paced environment to stay up to date on new/improved modules, features
  • Monitor deployment throughout the first 45 days of the customer go-live to resolve any prioritize any open/reported ticket
  • Assist and take ownership for the task required for project completion and must be willing to put in extra effort to get the job done.
  • Assist in capturing/documenting the processes and configurations set on a client for future support of the customer

What are we looking for?

Qualifications and Skills:

  • Must have 2-3 years of experience in a similar role
  • Ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements
  • Individual having the Ability to read, write, and speak English fluently with good American or Neutral accent ONLY.
  • 1 years of experience in technical implementations, consultative or program delivery.

We are looking for the following personal attributes

  • Strong work ethic - you will work for it
  • Trustworthy – a person who can create trust
  • Reliable - you are available
  • Responsible - you own it
  • Pride in the company and projects - believe in what we do and who we are
  • Ability to meet deadlines
  • Able to understand and communicate - you listen, comprehend, and able to write or verbally describe your thoughts extremely well

About Schedule! 

Working Hours and Schedule:

  • 40 plus hours per week - Must be willing to work overlapping hours as needed.
  • Experience of working with international clients (US based and EU) in the relevant time zones (shift timing 4PM – 1AM or 6PM – 3AM).  This company and clients are mostly based out of US so candidate will be required to work on Gazetted Holidays, i.e., Eid, 14 August etc.
  • Monday to Friday

What do we offer? 

Exciting Benefits:

  • Market-leading Salary and Allowances
  • Medical Insurance Coverage – Self & Dependents
  • Parents Medical Coverage
  • Disability Insurance
  • Life Insurance
  • Outdoor Medical Allowance
  • Provident Fund and EOBI
  • Performance-based bonuses
  • Annual Performance Reviews
  • Home Internet Subsidy
  • Conveyance Allowance
  • Company Subsidized Vehicle Financing Plans
  • Company Provided Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • In-house Gym
  • Friendly work environment
  • Training opportunities
  • Company Sponsored Recreational Tours
  • Earned Annual Leaves
  • Leave Encashment

Job Details

Total Positions:
2 Posts
Job Shift:
Rotating
Job Type:
Department:
Customer Support
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BSCS or related field
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Jan 01, 2023
Posting Date:
Nov 16, 2022
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Work Environment

Supervisor’s gender:
Male
Percentage of female coworkers:
10-19%

Soloinsight Pvt. Ltd.

Information Technology · 101-200 employees - Lahore

Soloinsight Pvt Ltd is a subsidiary of SoloInsight Inc, USA, provides technology solutions using an identification platform of integrated software and sensors to help customers manage critical resources – security, personnel, assets, and visitors – while maintaining compliance. Through 10 years of engagement with our customers, we have crafted accurate, swift, and elegant recognition solutions

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Application Support Analyst (L1)

Contour Software, Lahore, Pakistan
Posted Nov 21, 2022

Application Support Analyst (L2)

Contour Software, Lahore, Pakistan
Posted Nov 21, 2022

Junior Application Support Analyst (L2)

Contour Software, Lahore, Pakistan
Posted Nov 17, 2022

Application Support Analyst (Accounting)

Contour Software, Karachi, Pakistan
Posted Jul 01, 2022
View All
I found a job on Rozee!