Solutions Delivery Associate

Geeks is a forward-thinking technology company known for its innovative approach and impressive client portfolio. Combining human insight with artificial intelligence, we help businesses evolve by delivering smarter software solutions efficiently. At Geeks, we don’t just create software; we develop solutions that make the world better. Our culture is both playful and professional, rewarding ambition, technical excellence, and continuous learning.

As a Solution Delivery Associate, you will play a crucial role in bridging business analysis and project delivery within our global team. You will collaborate closely with clients, designers, technical leads, developers, and QA specialists to develop tailored solutions and manage their successful delivery. Your work will involve creating and refining AI agent workflows that enhance our processes, always ensuring human oversight for key decisions and maintaining clear, auditable records. This role offers a junior-to-mid-level opportunity, focusing on demonstrated skills and potential rather than strict experience or formal qualifications.

Key Responsibilities
- Lead discovery workshops and client discussions to understand business processes, user needs, rules, constraints, and desired outcomes.
- Define use cases, analyze functional and non-functional requirements, and design personas, workflow models, and low-fidelity prototypes using tools like Visual Spec.
- Develop comprehensive work breakdown structures with clear tasks, owners, estimates, dependencies, and completion criteria.
- Collaborate with technical teams to build realistic project plans that account for QA, client input, capacity, and uncertainties; make prudent commitments and strive to exceed them.
- Serve as the primary day-to-day client contact, managing delivery coordination, forecasts, risks, actions, change control, and escalation of blockers.
- Oversee testing, client acceptance, handover, and post-delivery reviews focused on adoption and value realization.
- Identify opportunities for UX improvements, workflow enhancements, AI integration, and future initiatives alongside the Client Delivery Lead.
- Create, test, and refine practical AI agent workflows with technical support, validating outputs and sharing reusable improvements.
- Maintain human approval checkpoints, decision evidence, version histories, and AI register documentation.

Required Qualifications
- Strong analytical and inquisitive mindset, able to quickly understand new business domains and ask insightful questions.
- Ambitious and accountable, taking ownership of responsibilities and communicating concerns transparently.
- High emotional intelligence, capable of listening attentively, building trust, and providing constructive feedback.
- Detail-oriented with the ability to detect inconsistencies, including those in AI-generated content.
- Adaptable and coachable, open to feedback and committed to continuous improvement.
- Excellent spoken and written English, with the ability to communicate complex ideas clearly and adapt to diverse clients across the UK, Europe, Canada, and the US.
- Proficient in business analysis and design, including scoping use cases, defining personas and workflows, analyzing requirements, creating prototypes, and writing testable acceptance criteria.
- Skilled in planning, including decomposing scope, sequencing work, identifying dependencies, and validating estimates and schedules with specialists.
- Solid understanding of AI and data concepts, including data models, quality, integrations, and the distinction between deterministic rules and AI judgment.
- Experience building practical agent workflows with human review steps; deep platform engineering is supported by technical colleagues.
- Commercial awareness of how scope, time, cost, quality, and client value impact project success.
- Ability to collaborate effectively across global, distributed teams and work schedules that overlap with clients in multiple time zones.
- Ideally, experience in shaping or delivering bespoke B2B software for external clients, especially operational workflows, business systems, and integrations. This is preferred but not mandatory.

Preferred Qualifications and Benefits
You will receive dedicated support through a named senior coach, weekly coaching sessions, and regular reviews of key decisions. Design and technical teams provide ongoing assistance, while the Client Delivery Lead supports senior relationship and commercial aspects. Responsibility will grow with your capability, and relevant transferable experience is welcomed. Our inclusive environment values diversity and communication effectiveness, regardless of background or accent. Reasonable adjustments to the selection process are available upon request.

The selection process includes an initial interview, a fictional take-home exercise (up to two hours, with AI permitted), and a live review. No client production work is required during recruitment. Candidates are encouraged to submit a CV, LinkedIn profile, and a brief example of a solution or project they contributed to, including an agent workflow they created, highlighting their role, learning, and validation approach.