Solutions Delivery Associate

Geeks is a forward-thinking technology company that blends human insight with artificial intelligence to help businesses develop smarter software more efficiently. As a Solution Delivery Associate on our global team, you will bridge business analysis and project delivery by collaborating closely with clients, designers, technical leads, developers, and QA specialists to create tailored solutions and manage their successful implementation. This role also involves building and refining AI agent workflows that enhance our processes while ensuring human oversight and maintaining clear, auditable records. This position is suited for candidates at a junior to mid-level stage; we prioritize demonstrated skills and potential over specific years of experience, degrees, or job titles.

Key Responsibilities
- Lead discovery workshops and ongoing discussions to understand client processes, users, business rules, and desired outcomes.
- Define use cases and analyze both functional and non-functional requirements. Develop personas, workflow models, and low-fidelity prototypes.
- Create detailed work breakdown structures and realistic project plans, including ownership, estimates, dependencies, and clear completion criteria.
- Serve as the primary client contact, managing forecasts, risks, actions, and change control, while escalating blockers promptly.
- Coordinate testing phases, client acceptance, project handover, and reviews focused on adoption and value realization.
- Develop, test, and enhance practical AI agent workflows, ensuring human approval points, decision evidence, and comprehensive AI register records are maintained.
- Collaborate with the Client Delivery Lead to identify opportunities for improving UX, workflows, AI integration, and follow-on projects.

Required Qualifications
- Excellent verbal and written English communication skills, capable of clearly explaining complex concepts to clients across the UK, Europe, Canada, and the US.
- Strong business analysis and design abilities, including writing testable acceptance criteria.
- Effective planning skills, including breaking down scope, sequencing tasks, and validating estimates with subject matter experts.
- Solid understanding of data and AI concepts, such as data quality, system integrations, and distinguishing between fixed rules and AI judgment.
- Practical experience creating or configuring AI agent workflows, testing outputs, and designing human review steps.
- Commercial awareness of how scope, time, cost, and quality impact project success.
- Flexibility to work a schedule that overlaps with clients’ working hours.

Preferred Qualifications and Personal Attributes
Experience delivering bespoke B2B software solutions for external clients—such as operational workflows, business systems, or integrations—is advantageous. Candidates should be analytical and inquisitive, ambitious and accountable, emotionally intelligent, detail-oriented, and open to coaching.

The interview process includes an initial interview, a take-home exercise (up to two hours, with AI assistance allowed), and a live review. Applicants are encouraged to submit a CV and LinkedIn profile along with a brief example of a solution they contributed to delivering and an AI agent workflow they created. This should highlight their role, lessons learned, and how they validated the outcomes.

Geeks is committed to diversity and inclusion and welcomes requests for reasonable adjustments throughout the selection process.