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Customer Services Executive

Span Bpo (Pvt.) Ltd. Verified

Rawalpindi, Pakistan

Posted Oct 26, 2016

PKR. 15,000 - 20,000/Month

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Job Description

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Details

Industry:
BPO
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Oct 31, 2016
Posting Date:
Oct 26, 2016
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Span Bpo (Pvt.) Ltd.

BPO · 51-100 employees - Rawalpindi

SPAN is a full service BPO – Call Center company with a resolute focus on customer & there clients needs. SPAN was established in 2011 envisioning the need in the market for an outsourcing company. The company that focuses on offering professionally managed quality services. SPAN in depth know-how ...Read More

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