Posted Nov 17, 2016 15 views
- Responsible for setting the quality standards for incoming and outgoing calls.
- Recording and listening to live telephone calls.
- Uses a checklist to determine if the agent handles the call according to QA standards and guidelines.
- He/She should have the ability to notify the mistakes of the agents.
- He/She is confident and capable to work in pressure situations
- Analyse data to identify the improvement areas in the quality system
- Prepare reports to communicate outcomes of the quality activities
Job Details
Span.Inc headquartered in Islamabad; Pakistan, is a global leader in providing outsourced technical support, customer care and other business process outsourcing (“BPO”) solutions, training services and software development to its customers. Mission At Span, we aim to work to be Top Team, we can Compromise for our aim, but do not compromise on Our Aim.We pride ourselves in our ability to structure creative transactions to meet the objectives of all our stakeholders,Employees, Management, Clients and the communities we Serve. SPAN is a full service BPO - Call Center company with a resolute focus on customer & there clients needs. SPAN was established in 2011 envisioning the need in the market for an outsourcing company. The company that focuses on offering professionally managed quality services. SPAN in depth know-how of working with clients in all industries, we work hard to focus on providing a wide variety of services which can help any company of any size minimize their costs and increase their revenue. SPAN he equipped with educated and talented individuals. The Human Excellence Department is specifically trained to select effective employees. Our team, every individual & every department provide quality services consistently because through a series of training sessions and development programs. Every Spanians is full of motivation to do their best in order to grow because we value our Human Resource. They are motivated by knowing they have a career path at SPAN. SPAN provides aspiring young professionals with more than just jobs.
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