Spanish Speaking Customer Service Executive

Emerj is a specialized operating partner dedicated to supporting direct sales companies in scaling their operations through enhanced customer experience, compliance, and marketing functions. With a focus solely on the direct sales and MLM industries, Emerj offers tailored expertise that generic outsourcing providers often cannot match. The company supports brands across skincare, nutrition, education, and trading sectors, operating from hubs in Dubai, London, Mumbai, and Lahore. Emerj typically begins engagements by managing one function or market and gradually expands its services as trust and stability are established, ensuring sustainable growth for its clients.

We are currently seeking a full-time, on-site Spanish Speaking Customer Service Executive based in Lahore. The successful candidate will be responsible for handling distributor and customer inquiries in Spanish through various communication channels such as phone, email, and chat. This role requires timely and accurate resolution of questions related to accounts, orders, compensation, and rank clarifications. The executive will also escalate complex issues to senior team members when necessary, maintain detailed records of interactions in internal systems, and adhere strictly to documented procedures to uphold service quality and compliance standards.

Key Responsibilities:
- Respond promptly and effectively to distributor and customer inquiries in Spanish via phone, email, chat, and other communication channels.
- Address account and order-related questions, providing clear and accurate information.
- Clarify compensation plans and rank-related details to distributors as needed.
- Escalate complex or unresolved issues to senior team members for further action.
- Record all customer interactions and transactions accurately in internal systems.
- Follow established procedures and guidelines to ensure compliance and maintain high service quality.
- Collaborate with team members and leadership to identify process improvements and enhance overall customer satisfaction.
- Support Emerj’s operational consistency and service standards across multiple markets.

Required Qualifications:
- Proven experience in customer support or customer service roles, ideally within fast-paced or multilingual environments.
- Fluency in Spanish, both spoken and written, with good proficiency in English.
- Strong communication skills, including active listening and problem-solving abilities.
- High attention to detail and commitment to delivering quality service.
- Ability to work full-time on-site in Lahore and effectively collaborate within a diverse team environment.

Emerj offers the opportunity to work with a dynamic, globally connected team focused on direct sales industries. This role is ideal for candidates who are passionate about customer service and eager to contribute to the growth and success of international brands through effective communication and operational excellence.