Posted Jun 10, 2023 1669 views
We are looking for energetic Customer Support Representatives who will play an important role in achieving customer acquisition target and revenue growth.
Responsibilities:
- Work under the supervision of team leads and Operation Manager and adhere to the procedures and guidelines of the project.
- Participate in the training programs and the daily coaching sessions.
- Abide by the shift timings
- Abide by the company’s policies and procedures.
- Incorporate Spantronics core values into all aspects of work life
- Achieve the quality and production standards for the project
- Assist Team Leads in helping others become successful
- Undertake any added responsibilities and special assignments delegated by the Operations Manager
- Making calls on behalf of the client
- Show courtesy to the customers
- Proper representation of the client while making calls
- Get the information verified by the Team Lead, Quality Control Personnel or Project Supervisor on daily basis
Required Skills:
- Selling Skills
- Listening Comprehension Skills
- Basic PC and Telephone skills
- Solar product knowledge
- Customer service skills
- Basic typing skills
- Complaint management
Knowledge of the processes outlined for
- Case Handling.
- Callbacks.
- Escalations.
- Forwarding.
- Reporting/Date logging.
Desired Skills:
- Rebuttal skills.
- Persuasive communication skills.
Work Hours:
- Full-time in-office position
- Monday – Friday from 7pm to 4am with an hour lunch break (Available on Alternative Saturday)
Qualification:
- Intermediate, A/O level
We hire youth and empower em with the perfect learning experience, enabling them to succeed. Make Spantronics the key to your career success!
Job Details
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Spantronics
Spantronics is Market Leaders in Contact Center and BPO sector.
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