Special Projects Associate

Flipdish is revolutionizing the restaurant and takeaway industry by empowering independent owners with intuitive technology solutions supported by genuine human assistance. Our mission is to simplify the complexities of running a restaurant in today’s fast-paced environment, enabling owners to focus on what matters most.

As a Special Projects Associate within Growth Operations, you will play a pivotal role in transforming promising ideas into well-structured, measurable projects. Collaborating closely with Product, Operations, Analytics, and commercial teams, you will coordinate initiatives related to AI Marketing, Google Business Profile (GBP), operational automation, and other growth opportunities. This hands-on position requires someone who thrives on clarifying ambiguous challenges, aligning diverse stakeholders, and driving projects from conception through to successful execution. Your impact will be measured by improvements in average revenue per user (ARPU), overall revenue, operational efficiency, and profitability.

Key Responsibilities
- Lead cross-functional projects end-to-end by defining clear objectives, assigning ownership, aligning stakeholders, creating detailed plans, and managing timelines with consistent follow-ups.
- Utilize data to identify issues, evaluate opportunities, prioritize initiatives, and propose actionable solutions.
- Support the implementation of high-impact projects across AI Marketing, Google Business Profile, and operational automation.
- Develop clear project updates, decision documents, trackers, and dashboards to keep stakeholders informed about progress, risks, dependencies, and next steps.
- Proactively identify and resolve blockers, ensuring projects maintain momentum without losing attention to detail.
- Measure the outcomes of completed initiatives and use evidence-based insights to recommend further iteration, scaling, or closure.
- Provide constructive challenge when necessary, advocating for better decision-making and improved ways of working, prioritizing progress over harmony when required.

Required Qualifications
- 2-3 years of experience in operations, strategy, revenue operations, growth, go-to-market, business operations, consulting, or a similarly analytical role.
- Strong analytical and problem-solving skills with the ability to break down complex, unstructured problems into clear, actionable steps.
- Exceptional organizational skills, capable of managing multiple projects, deadlines, and dependencies without losing focus on details.
- Excellent written and verbal communication skills, comfortable engaging with teams across various functions and seniority levels.
- Proficiency in using data, spreadsheets, dashboards, and business metrics to diagnose problems and support decision-making.

Preferred Qualifications and Benefits
- Experience in revenue growth, go-to-market strategies, marketing technology, commercial operations, or SaaS environments.
- Familiarity with tools such as Notion, Google Sheets, Metabase, Zapier, HubSpot, Intercom, or similar platforms.
- Experience leveraging AI tools to enhance analysis, automation, or project execution.
- Background working with Product or Engineering teams.
- Knowledge of Google Business Profile, Google Ads, paid marketing, or local search optimization.

At Flipdish, we offer a competitive salary and exceptional opportunities for career advancement within a dynamic startup environment. Our benefits include 24 days of annual leave plus public holidays and additional company days such as Summer Fridays, comprehensive private healthcare covering outpatient and inpatient services, a company-provided pick-and-drop transport service, and regular team meet-ups and company events to foster connection and collaboration.

The interview process consists of a recruiter screening call, a hiring manager interview, a competency/practical assessment stage, and reference checks.

Our culture centers on supporting independent restaurant owners by providing powerful, simple technology backed by real human support. We value ownership, clarity, transparency, and a people-first approach. At Flipdish, you will work alongside talented colleagues, enjoy meaningful autonomy, and contribute to shaping the company’s future while maintaining a healthy work-life balance.

If you are motivated, ambitious, and eager to make a tangible impact, we encourage you to apply and join us on this exciting journey.