Special Projects Associate

Flipdish is dedicated to empowering independent restaurant and takeaway owners by providing them with powerful, easy-to-use technology solutions supported by genuine human assistance. Our mission is to simplify the complexities of running a restaurant in today’s challenging environment. As a Special Projects Associate within Growth Operations, you will play a crucial role in transforming promising ideas into well-structured, measurable projects. Collaborating closely with Product, Operations, Analytics, and commercial teams, you will manage initiatives related to AI Marketing, Google Business Profile, operational automation, and other growth opportunities. This hands-on position requires someone who excels at clarifying ambiguous problems, aligning diverse stakeholders, and driving projects from conception through to successful execution, ultimately improving revenue, efficiency, and profitability.

Key Responsibilities
- Lead cross-functional projects end-to-end by defining clear objectives, assigning ownership, aligning stakeholders, creating detailed plans, and managing timelines and follow-ups.
- Analyze data to identify challenges, evaluate opportunities, prioritize initiatives, and recommend actionable solutions.
- Support the execution of high-impact projects across AI Marketing, Google Business Profile, and operational automation.
- Develop clear project updates, decision documents, trackers, and dashboards to keep stakeholders informed on progress, risks, dependencies, and next steps.
- Proactively identify and resolve blockers, ensuring consistent follow-through and attention to detail throughout project delivery.
- Measure the outcomes of completed initiatives and use data-driven insights to suggest iterations, expansions, or project closures.
- Provide constructive challenge to decisions and processes, prioritizing truth and progress over harmony when necessary.

Required Qualifications
- 2-3 years of experience in operations, strategy, revenue operations, growth, go-to-market, business operations, consulting, or a similarly analytical role.
- Strong analytical and problem-solving skills with the ability to break down complex, ambiguous problems into clear, actionable steps.
- Exceptional organizational skills capable of managing multiple workstreams, deadlines, and dependencies without losing focus on details.
- Excellent written and verbal communication skills, comfortable collaborating across teams and seniority levels.
- Proficiency in using data, spreadsheets, dashboards, and business metrics to diagnose issues and support decision-making.

Preferred Qualifications and Benefits
- Experience in revenue growth, go-to-market strategies, marketing technology, commercial operations, or SaaS environments.
- Familiarity with tools such as Notion, Google Sheets, Metabase, Zapier, HubSpot, Intercom, or similar platforms.
- Experience leveraging AI tools to enhance analysis, automation, or project execution.
- Background working with Product or Engineering teams.
- Knowledge of Google Business Profile, Google Ads, paid marketing, or local search optimization.

Benefits
- Competitive salary with significant opportunities for career growth in a fast-growing startup.
- Generous time off including 24 days of annual leave plus public holidays and additional company days such as Summer Fridays.
- Private healthcare coverage including outpatient and inpatient services.
- Company-provided transport with pick-and-drop service.
- Regular team meet-ups and company events to foster connection and culture.

The interview process includes a recruiter screening call, a hiring manager interview, a competency or practical assessment, and reference checks.

At Flipdish, we champion independent restaurant owners facing tight margins, rising costs, and staffing challenges by delivering technology that is powerful yet simple, supported by real people. Our AI-first approach enhances ordering speed, marketing effectiveness, and operational smoothness, allowing owners and their teams to focus on what matters most. We foster a culture of ownership, clarity, transparency, and balance, encouraging employees to shape the company’s future while maintaining a healthy work-life balance. If you are ambitious, analytical, and ready to make a meaningful impact, we encourage you to apply. We welcome applicants from all backgrounds and are committed to supporting you throughout the hiring process.