Specialist Email Administration

The role involves managing the daily administration, support, security, and governance of the Microsoft 365 environment. This includes overseeing user lifecycle activities such as onboarding, modifications, and offboarding, managing licensing, backups, reporting, and compliance tasks. The position requires providing high-level administration across various Microsoft 365 services while ensuring service availability, operational efficiency, and security.

Key Responsibilities

- Manage user onboarding, modifications, and offboarding processes, including account creation, deletion, disabling, and conducting access reviews.
- Administer and monitor Microsoft 365 licenses to ensure optimal utilization and maintain accurate license inventory records.
- Provide advanced administration and support for Microsoft Entra ID (Identity), Exchange Online, Microsoft Teams, Microsoft Purview, Microsoft 365 Security, Power Platform, and SharePoint Online, including site permissions, access management, and basic administration.
- Support user authentication processes such as password resets, MFA enrollment, and identity-related troubleshooting.
- Manage mailboxes, shared mailboxes, distribution groups, mailbox permissions, and troubleshoot email flow issues.
- Assist with Microsoft Teams administration, including policy enforcement, user management, and collaboration support.
- Conduct eDiscovery and Content Search activities using Microsoft Purview.
- Download and archive mailbox data (PST) for departed users in accordance with approved requests and retention policies.
- Maintain detailed records of user onboarding/offboarding, license allocation, PST exports, and compliance activities using Excel.
- Generate regular reports related to user activity, license usage, security, mailbox utilization, and administrative tasks.
- Monitor Microsoft 365 service health, security alerts, and audit logs, escalating issues as necessary.
- Support the implementation and maintenance of security controls, governance frameworks, and compliance requirements.
- Develop and maintain PowerShell scripts to automate routine administrative and reporting tasks.
- Prepare technical documentation, operational procedures, and management reports.
- Coordinate with internal teams, vendors, and Microsoft support to resolve issues efficiently.
- Manage resource additions and deletions as required.

Required Qualifications

- Hands-on experience with Microsoft 365 Administration, including Exchange Online, Microsoft Teams, Entra ID, Microsoft Purview, and Microsoft 365 Security.
- Basic to intermediate knowledge of SharePoint Online administration.
- Experience managing Microsoft 365 plans, user accounts, and licenses.
- Familiarity with eDiscovery, Content Search, and PST export processes.
- Strong skills in reporting, documentation, and Excel record-keeping.
- Experience with PowerShell scripting and automation.
- Excellent troubleshooting, communication, and organizational abilities.

Preferred Qualifications and Benefits

- Bachelor’s Degree in IT, Computer Science, or a related discipline is required.
- A minimum of 2 years’ experience in Microsoft 365 Administration within a large enterprise environment.
- Relevant Microsoft certifications are considered an advantage.
- The position is based within the IT Department at Descon Engineering Limited – Corporate division.

This role offers the opportunity to work in a dynamic corporate IT environment, supporting critical Microsoft 365 services and contributing to the organization’s security and operational excellence.